Primary backup for sales, Lead Sales Support. Direct liaison between customer and production, coordinate timely delivery of all production materials, provide all kitting specifications and customer expectations to production, produce bids and manage print procurement, manage inventory at multiple facilities, utilize office systems and procedures daily, maintain correspondence and filesDaily engage customers to assist with ongoing operations and projects, detail job requirements, suggest… Show more Primary backup for sales, Lead Sales Support. Direct liaison between customer and production, coordinate timely delivery of all production materials, provide all kitting specifications and customer expectations to production, produce bids and manage print procurement, manage inventory at multiple facilities, utilize office systems and procedures daily, maintain correspondence and filesDaily engage customers to assist with ongoing operations and projects, detail job requirements, suggest process improvements to maximize efficiencies, participate on calls with sales/customer/production contacts to review and track status of all current projects and/or issuesGather cost analysis information, obtain and provide pricing and secure customer approval, review and approve billing for completed projects, verify paymentsEngage operations across company platforms for assistance as needed, obtain and supply paper samples from vendors for customer approval when required, provide job requirements/instructions to manufacturing, reserve print/delivery schedule, pursue ship date improvements as neededKeep customer informed of job status, facilitate changes to jobs in process as neededCoordinate delivery of customer materials to production facility, forward proofs to customer and obtain approval for production, maintain all correspondence with customer and productionReview production samples and counts to ensure delivered product meets customer expectationsInstigate process to investigate and resolve customer or manufacturing issues as needed, confirm resolution and communicate to customer, refine process and/or initiate follow up as neededFacilitate ongoing reporting and provide custom report metrics for customer reviewOversee maintenance of customers CustomPoint website, interact with users as neededParticipate in special projects as requested, other duties as assigned. Show less

Managed team of twelve associates, assigned priorities, scheduled and coordinated work assignments as needed to meet sales and customer requirements, consistently met commitments to customers/suppliers/ sales/management. Conducted employee development, interpreted and enforced administrative and operating policies and procedures, identified training needs and implemented programs, mentored new employees, reviewed and/or counseled performance of personnel within assigned group. Developed a… Show more Managed team of twelve associates, assigned priorities, scheduled and coordinated work assignments as needed to meet sales and customer requirements, consistently met commitments to customers/suppliers/ sales/management. Conducted employee development, interpreted and enforced administrative and operating policies and procedures, identified training needs and implemented programs, mentored new employees, reviewed and/or counseled performance of personnel within assigned group. Developed a team specialized for service to managed care customers. Show less

Provided all necessary local support to local prepress department including maintenance of all local prepress hardware, performed system updates as needed. Maintained correspondence, created material transfers to fulfill requests from sales and manufacturing plants nationwide. Assisted with prepress error investigations, assisted higher management in implementation of policies and procedures, trained new employees, advised prepress standardization guidelines, maintained prepress job schedules.

Created digital images for proofing and manufacturing purposes, proofread for accuracy. Analyzed and resolved problems related to composition. Trained and mentored new employees

Maintained press production logs, tracked progress of print orders and reported to Schedulars. Tracked and ticketed production orders through prepress to meet press date, worked with purchasing as needed for special materials. Maintained correspondence, distributed mail.