Deborah Holmes Email and Phone Number

HR Ops Team Leader manages the Cross Divisional HR Service Customer Service team. The team provides support for the administrative HR processes within the XDHR (Cross Divisional HR Service). Including providing the transactional HR support as well as support to the business for self service functionalities and administration of a range of other HR or payroll related processes on behalf of employees.Main Responsibilities:Ensuring team are trained and equipped to deliver excellent customer servicePeople management and career development for teamResource management, adjust team alignments to deliver service or special project/other requirementsEnsure overall team infrastructure elements are completed appropriately (eg central inbox and notifications reviewed and work reassigned as necessary, phone menu and call distribution is appropriate etc).Ensure service delivery targets (SLA standards of service) are met Using appropriate tracking and reporting tools and work process tracking system (when implemented), ensure cross divisional HR service team service targets are met. Process monitoring and administrationWorking with relevant superusers and other members of the cross divisional HR and other HR colleagues to ensure processes are fit for purpose and efficient.Flagging issues and propose changes or alternative solutions for cross divisional HR processes.

Working on the implementation of the HR Operations Shared Service Team for HR including document management.

Responsibilities :• Supporting the staffing team with the process of offering positions and managing internal transfers. • Updating management information relating to current vacancies • Providing materials and documents for assessment centres. • Arranging the online testing of candidates using an internet based system through SHL UK Ltd.• Assisting with raising and receipting in Purchase Orders for the temporary staff• Overseeing the Security and Occupational Health Screening process for all new starters.• Liaising with managers regarding start dates and any issues resulting from the screening.• Working closely with the Novartis HR Operations team re confirming start dates and general onboarding of new starters.

Responsibilities :To support the full employee lifecycle via hr record and system maintenance, generalist support and answering first line employee/manager questions. Including the process of offering positions, managing internal transfers, changes to terms and conditions, promotions, salary review, absence monitoring, relocation, maternity provisions, termination of employment etc. Supporting the HR Generalists by providing management information relating to the client population and by maintaining an overall perspective of the HR issues within the designated business area and raising awareness of pertinent facts.Maintaining the HR management system (Peoplesoft) with timely and accurate information relating to individuals and organisational structure and producing reports from Peoplesoft regarding above activities and provide information for feedback to line management.Entering payroll changes onto the HRMS system in readiness for monthly interface into payroll system.