Built program management organization focused on scaling business operations and long-term security programs, such as bug bounty, security reviews, access reduction, incident response, and penetration testing. Select and manage multi-vendor portfolio spanning company-wide services.

Recruited and managed team of program managers supporting edge network servicesDrove large-scale efficiency & automation programs, developed operational frameworks, designed processes and workflows, managed vendor portfolioLed privacy and data use audits and reviews of product features as a technical program managerWorked with mobile operator partners to take open-source 4G/LTE cellular wireless access platform through interoperability & field trials for deployment in rural, emerging markets

Drive meeting room hardware launch for external enterprise customersCreate and execute program roadmap with cross-functional teamPartner with IT teams to launch and run global beta testsLead internal change management and user feedback effortsWork with user experience research to conduct surveys, onsite studies, and interviews with customersPlan, drive and deploy trusted tester program with top customers

Interview users and work with engineering team to redesign internal project management portalCreate vendor management and civil contractor build model process playbooksManage city launches by creating project plans, driving milestones, and solving potential build issuesSupport launch of Google Fiber in Atlanta by managing communications and tracking statusRepresent Google for Nonprofits in Fiber markets by training local nonprofits on free product suite

Gather stakeholder buy-in for development and funding of a multi-million view YouTube program driving change management and user adoption at scaleLaunch and manage an online community for IT AdministratorsManage platform design, feature iteration process, and platform upgrade for deploymentDetermine feature announcement schedule and program changes based on marketing analyticsAnalyze customer feedback, prioritized enterprise feature requests for product teamsWork with engineering team to automate enabling domains, reducing manual effort by 90%Support 3000+ community members without increasing headcount by using a Top Contributor program

Driving people decisions based on data and research

Manage user acceptance testing process Manage SAP technical training teams in commercial and federal organizations; oversee delivery of 350 classes to 1,800 usersDevelop and lead SAP implementation communication strategy for a government agencyTrain both end users and other trainers in SAP implementations