Deb Julson Email & Phone Number

Eden Prairie

Manager of multiple RN case management teams supporting a Medicare client population located across the United States.• Direct supervision of team of registered nurses providing telephonic case management services to a Medicare population in collaboration with Social Workers, Pharmacists, Medical Director and Infield Case Managers. • Designed and implemented clinical telephonic engagement team to assess and identify health care gaps and unmet needs of client membership and assign cases to appropriate clinicians and/or disciplines to facilitate member centric case management services. • Collaborate with multidisciplinary team, consistently meeting contractual outcomes and performance guarantees for clients. • Developed process workflows for DME process as well as creating client report to analyze and demonstrate DME productivity and outcomes. • Successfully initiated operational process changes for increased quality and efficiency using rapid cycle process improvement techniques.• Partner with IT programmers and business analysts to design, build and implement new operational platform.• Provided staff training and support for successful transition to new electronic platform.• Analysis after launch of new platform to identify and remediate any barriers to success of platform from operational and reporting perspective.• Analyze and identify reporting requirements to facilitate development of internal and external operational reports

Operations Manager/Director of Care Management*Operational oversight and development of remote team consisting of 3 leaders and 11 high risk care managers for a Medicare contract.*Operational management of 5 Leader Care Managers who each managed teams of 10-15 colleagues. This was a mixture of disease management and high risk care management teams.*Ensure compliance with NCQA guidelines.*Leadership development.*Identified and implemented process improvements for increased efficiency and productivity.*Created call campaign strategy to meet contractual outcomes.*Client interfacing and problem resolution to maintain partnering relationship.*Account managment functions.*Facilitate Executive Work Group meeting with customer leadership.

Pediatric staff nurse/charge nurse on an 18 bed medical surgical unit that specialized in cardiac and diabetic patients.