Deborah Wolf Email & Phone Number

Seattle, WA, US

Seattle, WA, US

I lead the KM team, which helps Milliman employees share information and collaborate effectively. I manage multiple programs to empower communication and collaboration, including firmwide CoPs, committees. I lead programs and provide guidance aimed at enhancing efficiency and productivity. And I lead efforts to use the latest technology to streamline and.

Seattle, WA, US

Provide strategic direction for KM programs that help employees connect, collaborate, and find information in a global, cross-functional environment. Manage Communities of Practice, major information portals, and key relationships for information-sharing. Write and edit Knowledge Management and IT communications for publication, including positioning key.

Seattle, WA, US

Created and grew successful Communities of Practice program that drove online and in-person collaboration across a global company to 57 CoPs with more than 50% company membership. Partnered with key business stakeholders to capture and share information via strategic collaboration channels. Wrote guides and delivered presentations and training to help.

Provide writing and editing services including web content, eLearning, marketing materials, policies, procedures, reports, proposals, and technical requirements.

Seattle, WA, US

Managed three global student programs for international student social entrepreneurs, global executives, and MBA students involved in global health research, including marketing, evaluation, strategic planning, donor reporting, community engagement, recruitment and selection, and event management. Responsible for strategic planning, program development and.

Seattle, WA, US

• Represented Global Health department needs in the IT software development lifecycle to improve grant and contract management software (CRM)
• Performed process analysis, wrote requirements, consulted with developers and engineers throughout SDLC, collaborated with peers and SMEs to create policy and procedure documentation and training materials
• Delivered training and wrote educational materials for software users

Seattle, WA, US

• Project and budget management for large grant and contract portfolios for program staff in Seattle and Washington D.C. and with grantees worldwide, including timeline and deliverable tracking, document management.
• Provided foundation-wide training and support for new grant management database
• Represented team and department business processes for large enterprise database development project

Seattle, WA, US

• Managed portfolio of grants to local nonprofit agencies providing domestic violence services and support following a large RFP.
• Negotiated and developed contracts, and conducted site visits
• Designed and provided training for outcome-based reporting
• Provided monitoring and evaluation technical assistance to help partners meet contractual targets

• Provided communications and policy support for a large PEPFAR-funded training and capacity-building center at UW.
• Managed production and design of print and online educational materials, newsletters, grants and reports for audiences in the US and abroad
• Drafted policies and procedures manual for international offices
• Provided administrative support including field office subcontract management, research analysis, procurement and meeting planning

Researched and wrote a report analyzing the clinic’s success in providing innovative and successful testing and interventions for at-risk and infected teenagers with HIV to document best practices and facilitate regional scale-up.

Washington, District Of Columbia, US

• Community Development and organizational capacity building work with Saint Lucia Youth Council and emergency preparedness training with National Emergency Management Office.
• Wrote and facilitated grant writing and project management training for community leaders.
• Conducted focus groups and workshops on HIV awareness and stigma in vulnerable communities.
• Led a national student government initiative, culminating in national student elections.
• Wrote policy and training manual and planned and facilitated community disaster preparedness training

Seattle, WA, US

• Customer Service Specialist/Lead 1998-2001Human Resources - Employee Experience Team 2000-2001Amazon.com, Seattle WAEmployee Assistance Team Coordinator, Human Resources September 1998–September 2001
• Wrote training materials, facilitated weekly new hire orientation, and wrote employee benefits intranet content.
• Planned and executed employee events. Customer Service Communications Specialist/Team Lead September 1998-October 2000
• Trained and supervised representatives, managed customer workflow, handled escalated contacts.
• Resolved high profile and complex customer account issues with internal and external groups.
• Wrote customer account security policies. Wrote online training and facilitated classroom training on CRM.

• Wrote and delivered training for welfare-to-work program, conducted interviews and employer site visits.
• Wrote publicity materials, created and led local job developer group, established employer advisory board.

Washington, District Of Columbia, US

Wrote policy paper on adult literacy. Wrote marketing and training materials, trained adult volunteers. Planned and executed school reading fundraising event.

Masters Of Public Administration (Mpa), International Development, Nonprofit Management

Technical Writing Certificate, Professional, Technical, Business, And Scientific Writing

Bachelor Of Arts (B.A.), English (Journalism), International Relations