Deborah Kassner Email & Phone Number

Greater Philadelphia Area

Primary Account Accountabilities*Freight Covered Every Day-exceed customer on-time pickup-up and delivery expectations, proactive analysis to prevent service failures.*Customer Relationship: Consistent and professional communications, effective, prompt and courteous communications with respect to difficult situations, relaying service failures.*Carrier Relationship: Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling and management of difficult situations.*Financial Procedures and Operating Metrics-Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost.

Greater Philadelphia Area

International $545,000,000 Maternity Apparel Retail and Internet Business. International/Domestics Logistics Specialist 2005-Present Logistics management and problem solving for brokers, forwarders, buying agents, product vendors and warehouse personnel. Warehouse delivery appointment scheduling for all domestic and international shipments. Negotiated rates with import brokers, forwarders and domestic transportation companies.*Executed Import/Export purchase order shipping approvals and freight consolidations through good communication with forwarders, buyers and carriers resulting in delivery of goods at below budget freight costs*ISF-Importer Security Filings: Completed within the (24) hour time window with 100% accuracy*Managed C-TPAT Photo, Container Inspection Report and ISO Seal program to attain Customs Tier III status resulting in a 95% decrease in Customs inspections*Negotiated import and domestic carrier freight rates, resulting in a 10% reduction*Developed Daily Warehouse Delivery Schedule being cognizant of best labor hour usage, buyer open-to-buy budgets and Purchase Order In-House dates producing 98% on time delivery*Formulated SOP Procedures for forwarders, carriers and associates resulting in 25% improved communications and productivity*Coordinated transportation and deliveries for Construction Projects for DMC stores and corporate

Logistics Account Executive 2004-2005Developed logistics brokerage business by negotiating high quality projects and expanding outside forwarder relationships through good customer service, follow-up and organization. * Established good, working relationships with dependable forwarders resulting in a 90% increase available for future projects.*Managed communications with the forwarder and customer, which attained a 98% client satisfaction.* Increased timely payment processing by 85% due to coordination of broker and forwarder contracts, work orders and credit checks.

Logistics management and problem solving for overseas broker, buying agents, product vendors and warehouse personnel. Inventoryanalysis and management of catalogues, website and overstock sale books. Information gathering, computer set up and maintenance for over 400 products. *Forecasted, purchased and managed logistics, while maintaining an 85% in-stock position.*Reduced product costs 15% through negotiating quantity discounts.*Negotiated minimum order requirements and increased stock turns, resulting in an overstock decline of 25%, saving costs in stock liquidation and warehouse space.*Streamlined communication and task requests by 25% through development of organizational spreadsheets, procedures and processes.*Attained detailed, up-to-date product and delivery information resulting in a 20% improvement in customer satisfaction and a 10% increase in efficiency of warehouse personnel scheduling.*Developed multi-purpose, comprehensive, product information form used by copywriters, import brokers, U.S. Customs, customer service and co-workers. *Trained various associates in procedures, product knowledge and warehouse inventory computer programs, resulting in well-informed personnel, who could work independently with little managerial supervision.