• Lead Business Analyst in the Change Management division at Brown Brothers Harriman initiating, organizing and driving to completion small to medium sized projects supporting the Custody business.• Analyzing corporate business processes to develop customized solutions to business goals and needs.• Demonstrated skills in interviewing business units, stakeholders and technical leaders to gather and clarify business requirements.• Lead planning meetings, analysis development, scope definition, test planning and other meetings throughout the project life cycle.• Coordinates user acceptance testing and provides timely status updates to Project Management.• Perform Impact Analysis of the changes to various SWIFT messages described in the Standards MT/MX Release Guides as well as defining the business requirements and testing needs.• Analyzed complex legal directive to develop new business workflows and system enhancement requirements needed to ensure business compliance with the mandate.

• Collaborated with stakeholders across the organization in project development activities to ensure business and technology alignment.• Ensured full compliance to establish standards and procedures for software development and testing.• Accountable for shaping and directing business and technical documents into all-inclusive test plans.• Maintained and executed customized test plans for multiple referrals and projects.• Managed defect tracking and resolution processes to ensure variances were appropriately communicated to development for correction and to mitigate risk.• Provided accurate reports of test progress to the management team.• Facilitated coaching and feedback process to other Quality Assurance Analysts.• Received recognition for leadership role in statement re-design project which resulted in large client signing a new 10-year contract.

• Concentrated on system enhancement projects across multiple business units by following Software Development Life Cycle (SDLC).• Defined project scopes, developed business requirements and test plans, and implemented practical solutions.• Provided post implementation support that included application and product training to users and staff. • Developed an original process for a multi-year project to remediate thousands of shareholder accounts in accordance with an SEC mandate. Success led to project documentation and procedures being adopted as a template for future endeavors. • Created requirements to develop new functionality that enhanced the tracking and reporting transmissions of mutual fund sales by state. The enhancement improved accuracy of the sales reporting and eliminated excessive fees.• Reduced turnaround time from one month to one week for 12b-1 commission payouts to brokers by designing and implementing key process improvements.

Managed operations and client service staff activities serving operations, systems and vendors to satisfy transfer agency needs of several major mutual fund management companies, including the company’s largest clients. • Recipient of Chairman’s Award for contributions on a key consolidation project.

Supervised and assisted cross-functional operations staff dedicated to serving a customized trading interface.

Prioritized and delegated work to staff responsible for mutual fund cash settlement, cash reconciliation, dividend distribution and corporate actions.