Deborah Koll Email & Phone Number

Minneapolis, Mn, Us

301 Carlson Parkway, Minnetonka, Mn

Anoka, Mn

Successfully conducted a team of 44 Insurance follow up staff to adeptly work $33M in past due accounts Managed over 12000 claims, for 12 client locations, of facility and professional aged medical receivablesReviewed with the client weekly, the previous week results, as well as trends, staffing changes, and focused objectivesPromptly identified training gaps and developed performance improvement plans as needed for CQIProduced excellent reductions in the aged receivable in order to improve the Clients overall A/R turnover ratioDeveloped ongoing training plans and partnered struggling staff with more experienced staff Advised leadership on recruiting, auditing, team development, as well as new project staffing needs and other concernsRefined new employee implementation to include a 100% audit to confirm base-line performance and qualityProvided team meetings to detailed best practices as well as hi-lighting team and individual focuses and successesWorked collaboratively with leadership, management and team members to achieve all client objectives

Mendota Heights, Mn

• Led a team of 11 medical claims examiners for efficient processing of $19M in claims• Controlled 8000 Medical, Dental, Health Reimbursement Accounts (HRA) and Subrogation claims• Created successful alliances with all stake holders to achieve all of the client’s targeted outcomes • Reassigned work, staff, and team priorities to address seasonal volumes• Spearheaded training initiatives, team presentations and staff team building exercises• Produced QA and productivity reporting which assisted in coaching, mentoring and staff motivation • Provided ongoing team training for best practices to ensure excellence in claim processing and customer service

Minneapolis, Mn

Managed team of up to 23 billing, cash and collections specialists to accurately process, follow up and resolve $21M in A/R. Worked inter-departmentally to setup new insurance payers, involved training presentations and establishing discussion groups to plot out next steps and processes. Developed metrics to standardize team expectations, which assisted in motivating the team to excellence.Produced training manuals, resource documents and processes in order to treamline the work flow and reduce duplication of effort.Created mentoring relationships with staff in order to paired up more experienced staff with new hires which helped to expedite the training process.Devised process to quickly address the Medicare Pre-Audits by creating a resource/check list document which promoted accurate responses to the audit as well as a QA tool which quickly accessed the response prior to faxing.Achieved an excellent ranking fin the areas of integrity and process execution.

Golden Valley, Mn

Led a team of up to eighteen Provider Data Management Specialists responsible for entering, updating and maintaining approximately 70,000 provider records.Directed the team in day to day duties as well as training and developing team members, leads and the recently hired supervisor.Completed and advised upper management of the daily and monthly reporting metrics.Planned, produced and created weekly huddle meetings to include plan updates, new plan implementations information , best practices, process over-views and individual/team recognition.Facilitated various task forces improve existing training guides as well as work groups to analyze existing processes for streamlining capabilities and reduction of unnecessary or duplicate work processes.Contributing member of various inter-departmental task forces to improve processes between departments.Creation of the “party committee” who worked on team building activities which included team member recognition as well as staff outings and community service events.Introduction of new methods of recruiting and on-boarding team members to include behavioral questioning as well as new hire documentation and training plansGenerated a new audit program guidelines which included expectations for newer staff with contingency training plans to assist them in achieving the expected 98% quality ranking Successful Vital Signs report. All findings directly tied to my leadership showed favorable responses in all pertinent areas.

Minnetonka, Mn

Implemented clients onto the secure FTP site including process, data reviews, and file transfer protocolsAnalyzed in detail the patient’s financial risk in order to assign an accurate reserve based on the specific contract obligationsAdvised the Clinical Consulting Manager of level of care, Case Management and/or billing concerns for vendor assignmentConducted an appropriate examination and adjudication of the health care re-insurance claim as set forth in the HCC contract Identified and investigated claim discrepancies and requested additional documentation for clarification

Minnetonka, Mn

Accomplished leader responsible for 13 team members and three-high volume regionsEssential member of the task force assigned to employee selection, recruitment and training Achieved the year end corporate goal of 18% total Suspended A/R in the Central Billing CenterAssigned daily workload, shifting projects, and priorities to cover daily staffing changesReported non-qualifying A/R to Branch Managers and assigning follow-up to appropriate staff Mentored team members to improve bench strength and prepare suitable staff for promotional opportunitiesPerformed weekly QA reviews and productivity training to ensure excellence in account follow-up

Coon Rapids, Mn

Managed successfully up to 700 accounts with a $100K credit authorityAchieved an 83% current ratio while maintaining sales objectives and a 1.7% bad debt ratioReduced days outstanding for the assigned territories, by an average of 12 daysServed as Credit Consultant for the newly created Chicago Credit DepartmentBecame an integral member of the team responsible for testing and implementing the new collections package Created a customer A/P distribution list to assist in achieving increased monthly cash flowImplemented ACH payment of major customers to assist in reducing overall days outstandingNegotiated many successful repayment plans to reduce risk and continue sales

Responsible for management of $27mm in A/R with an 80% current ratio. Performed all necessary investigations and ascertained credit worthiness with an assigning authority of up to a $175K.Successfully reviewed, released and held orders for 730 customers based on payment history and risk level. Represented the Credit Department in various cross-functional teams, to improve SAP corporate and departmental functionality.Converted a newer acquisition into the SAP system, incorporating over 1000 corporate accounts and related A/R records.

Cba, Business Administration And Management, General, 3.5

Activities and Societies: Yellow Belt Six Sigma, United Healthcare Manager Program, UHC Situation Leadership Training, Zenger Miller.

Journalism

Greek And Latin Medical Terminology, 4.0