Deborah Dempsey, Aac Email & Phone Number

Tampa, Florida, United States

● Provide analytical and technical support to project teams and stakeholders● Proactively resolve complex issues that extend beyond standard management requests.● Lead the software development Lifecycle (SDLC) process, driving best practices and methodologies.● Address and resolve complex issues using independent judgment● Foster strong, trust-based relationships with clients at all levels to ensure alignment and satisfaction. ● Advise clients on technical aspects throughout all project phases, ensuring clarity and understanding. ● Extract and translate business requirements through effective customer interactions. ● Develop and maintain comprehensive Business Requirements Documents (BRDs).● Create and maintain test scripts for System Integration Testing (SIT) and User Acceptance Testing (UAT)● Act as a liaison during SIT and UAT phases to facilitate communication and resolve issues. ● Provide mentorship and guidance to technology management resources on project-specific efforts.● Collaborate with management and team members regarding project issues ● Make strategic recommendations to senior management based on project insights. ● Ensure project plans are current and reflect current objectives and timelines. ● Assist technology management with budget and headcount planning, ensuring resource optimization.

Tampa, Florida, United States

• Gathered business requirements and documented via User Stories in Jira.• Led User Acceptance Testing and provided production support for the Monitoring and Testing Tool• Collaborated with multiple teams to enhance tools for global use.

Tampa, Florida, United States

• Verified contract adherence for client meetings and implemented vendor solutions.• Conducted root cause analysis and led process redesign workshops • Led process redesign workshops with stakeholders to ensure exemplary user experience. • Third-party vendor solutions Observe AI, Genesys, WebRTC, and Salesforce that enhanced the client experience.

Tampa, Florida, United States

• Researched and identified IPs for improved IPAM Governance. • Provided training documentation for new team members. • Managed project risks and documented processes for faster IP ownership identification.

Tampa/St. Petersburg, Florida Area

• Coordinated Global Tax Reporting System software updates and vetted enterprise-wide products. • Identified gaps, added functionality, and tested data for quarterly releases. • Mentored junior employees and facilitated team collaboration.• Strategic planning of code enhancements to ensure compliance with FATCA and CRS reporting requirements. • Stakeholder engagement to ensure compliance and regulatory requirements were met for reporting due dates for FATCA and CRS. • Third Party Vendor Management IHS Market who delivered the code for the FATCA and CRS regulatory reporting deadlines. • Team leadership to ensure all FATCA and CRS reporting delivery dates were met and tested to meet reporting due dates.

Tampa/St. Petersburg, Florida Area

• Implemented security solutions and evaluated vendor software to ensure compliance with security requirements.• Managed risk register and change requests to maintain security policies and regulations. • Conducted research to optimize security posture and ensure seamless knowledge transfer. • Evaluation of third-party vendor products Cylance Optics and Cylance Protect to ensure they met security and compliance requirements.

Tampa/St. Petersburg, Florida Area

• Achieved and maintained SOC 2 Type 2 certifications and Security Management Program certification.• Coordinated API integrations for application security. • Modified policies and procedures to comply with evolving regulations and laws. • Strategic planning to ensure SOC 2 Type 2 audits were completed successfully and on time. Ensuring all artifacts required to pass the audit were being completed to meet the delivery schedule for the audit. • AWS was used for hosting the company's servers in the cloud. • Ensured Risk Assessments were completed on time and in compliance with all regulations.

Tampa, Florida

• Supported system availability and implemented internal tools for efficiency and support capabilities.• Led efforts to reduce data centers and assets, achieving cost savings.• Strategic Planning to ensure all documentation was completed before a new server or application was put into production. • Nominated for excellence awards for projects consolidating billing systems and enhancing application support. • Utilized Waterfall project management methodology and MS Project for infrastructure projects.

Temple Terrace Florida

Managed large infrastructure projects using MS Project for open systems server applications as well as mainframe projects. Documented numerous procedures and policies, collaborating with other team members.• Created project plans, Access databases, and Level of Effort (LOE) for new projects including: EBU cost & resource savings; NET IQ resource savings; OMT SIGS; NT Level 1; DSTS; Tandem Level 1.• Assisted team members with documentation code changes ensuring accuracy of server applications documentation.