Deborah Dempsey, Aac Email & Phone Number

Tampa, Florida, United States

• Provide analytical and technical support to project teams and stakeholders
• Proactively resolve complex issues that extend beyond standard management requests.
• Lead the software development Lifecycle (SDLC) process, driving best practices and methodologies.
• Address and resolve complex issues using independent judgment
• Foster strong, trust-based relationships with clients at all levels to ensure alignment and satisfaction.
• Advise clients on technical aspects throughout all project phases, ensuring clarity and understanding.

Tampa, Florida, United States

• Gathered business requirements and documented via User Stories in Jira.
• Led User Acceptance Testing and provided production support for the Monitoring and Testing Tool
• Collaborated with multiple teams to enhance tools for global use.

Tampa, Florida, United States

• Verified contract adherence for client meetings and implemented vendor solutions.
• Conducted root cause analysis and led process redesign workshops
• Led process redesign workshops with stakeholders to ensure exemplary user experience.
• Third-party vendor solutions Observe AI, Genesys, WebRTC, and Salesforce that enhanced the client experience.

Tampa, Florida, United States

• Researched and identified IPs for improved IPAM Governance.
• Provided training documentation for new team members.
• Managed project risks and documented processes for faster IP ownership identification.

Tampa/St. Petersburg, Florida Area

• Coordinated Global Tax Reporting System software updates and vetted enterprise-wide products.
• Identified gaps, added functionality, and tested data for quarterly releases.
• Mentored junior employees and facilitated team collaboration.
• Strategic planning of code enhancements to ensure compliance with FATCA and CRS reporting requirements.
• Stakeholder engagement to ensure compliance and regulatory requirements were met for reporting due dates for FATCA and CRS.
• Third Party Vendor Management IHS Market who delivered the code for the FATCA and CRS regulatory reporting deadlines.

Tampa/St. Petersburg, Florida Area

• Implemented security solutions and evaluated vendor software to ensure compliance with security requirements.
• Managed risk register and change requests to maintain security policies and regulations.
• Conducted research to optimize security posture and ensure seamless knowledge transfer.
• Evaluation of third-party vendor products Cylance Optics and Cylance Protect to ensure they met security and compliance requirements.

Tampa/St. Petersburg, Florida Area

• Achieved and maintained SOC 2 Type 2 certifications and Security Management Program certification.
• Coordinated API integrations for application security.
• Modified policies and procedures to comply with evolving regulations and laws.
• Strategic planning to ensure SOC 2 Type 2 audits were completed successfully and on time. Ensuring all artifacts required to pass the audit were being completed to meet the delivery schedule for the audit.
• AWS was used for hosting the company's servers in the cloud.
• Ensured Risk Assessments were completed on time and in compliance with all regulations.

Tampa, Florida

• Supported system availability and implemented internal tools for efficiency and support capabilities.
• Led efforts to reduce data centers and assets, achieving cost savings.
• Strategic Planning to ensure all documentation was completed before a new server or application was put into production.
• Nominated for excellence awards for projects consolidating billing systems and enhancing application support.
• Utilized Waterfall project management methodology and MS Project for infrastructure projects.

Temple Terrace Florida

• Managed large infrastructure projects using MS Project for open systems server applications as well as mainframe projects. Documented numerous procedures and policies, collaborating with other team members.
• Created project plans, Access databases, and Level of Effort (LOE) for new projects including: EBU cost & resource savings; NET IQ resource savings; OMT SIGS; NT Level 1; DSTS; Tandem Level 1.
• Assisted team members with documentation code changes ensuring accuracy of server applications documentation.