Conducts training classes for newly promoted Store Leaders on leadership skills and operations for assigned Walmart stores. Periodically reviews store operations to ensure compliance with company policies and procedures. Provides additional coaching and training of store associates as needed. Provide additional training for operational changes or updates. Assist in the continue development of Team Leads and Academy Team Leads.

As an Independent Financial Services Associate, I review and educate clients on their current financial situation and development a partnership with the client to create a financial strategy to strengthen their current and future financial needs. Showing client options using life insurance, annuities, long term care and health insurance through Covered California to protect their current assets and improving their future financial needs.

Managing the Specialty departments( Kitchen & Bath Design, Flooring, Blinds, Doors, Windows and Appliances) to ensure sales goals are achieved. Setting displays to maximize sales and customer experience. Maintain in-stock levels and monitor customer orders for accuracy. Lead specialty associates and supervisors to achieve their sales goals and provide excellent customer service. Coach and counsel associates to improve performance and level of service.

Success in managing 55,000 sqft store, $45+ million budget with130+employees. Addressed inquires from employees and managementregarding new-hire activity and ongoing employee relation issues. Advised topmanagement on appropriate employee corrective actions. Worked with HRadvisor's and HR representatives on establishing consistent hiringpractices. Worked with senior-level management to create fair and consistentHR policies and procedures. Created and managed more than 130 confidentialpersonnel records. Ran the bi-weekly payroll process. Facilitated weeklymeetings to develop strategies that would positively influence workplacerelationships. Processed all salary changes stemming from merit increases,promotions, bonuses and pay adjustments. Delivered excellent customerservice by greeting and assisting each customer. Directed and supervisedemployees engaged in sales, inventory-taking and reconciling cashreceipts .Determined staff promotions and demotions, and terminatedemployees when necessary. Trained all new managers on store procedures andpolicies. Trained staff to deliver outstanding customer service

Successfully managed an 11 store, 2 distribution center $70+ million budgetwith 500+ employees. Made reasonable procedure exceptions toaccommodate unusual customer requests. Developed effective relationshipswith all call center departments through clear communication. Ran reports andsupplied data to fulfill customer report requirements. Implemented changes tocustomer service program, resulting in 50% higher customer satisfactionratings. Assisted with the development of the call center's operations, qualityand training processes. Collected customer feedback and made processchanges to exceed customer satisfaction goals. Created organizational flow charts and career path reports to evaluate employee compensationinformation. Designed the employee performance evaluation process and meritprogram. Addressed inquires from employees and management regardingnew-hire activity and ongoing employee relation issues. Created andimplemented the exit and interview program process. Advised topmanagement on appropriate employee corrective actions. Created andmodified job descriptions within all departments. Worked with senior-levelmanagement to create fair and consistent HR policies andprocedures. Facilitated monthly meetings to develop strategies that wouldpositively influence workplace relationships. Processed all salary changesstemming from merit increases, promotions, bonuses and pay adjustments.

Managed sales and training for 8 store $20 million budget company. Developedmore than 30 employee handbooks, including design and layout. Guided thestartup and management of all HR operations, systems and programs for a newlocation within the company. Recruited and interviewed 100 applicants peryear. Advised managers on organizational policy matters and recommendneeded changes. Conducted new employee orientation to foster positiveattitude toward organizational objectives. Identified staff vacancies andrecruited, interviewed and selected applicants. Served as a link betweenmanagement and employees by handling questions, interpreting andadministering contracts and helping resolve work-related problems. Analyzedeach department's training needs and developed new training programs basedon the analysis. Planned and led training programs on staffdevelopment. Designed training modules that implemented strategic businesspractices and organizational behavior training concepts. Monitored trainingcosts to maintain the training budget. Offered specific training programs tohelp workers improve selling skills, customer service skills and sales procedures

Exceptionally created and managed a $30 million budget, Customer ServiceCall Center with 200+ employees supporting 4 stores. Collected customerfeedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments throughclear communication. Ran reports and supplied data to fulfill customer reportrequirements. Worked with upper management to ensure appropriate changeswere made to improve customer satisfaction. Built customer loyalty by placingfollow-up calls for customers who reported product issues. Formulated andenforced Service Center policies, procedures and quality assurancemeasures. Achieved customer satisfaction rating of 88% within 15 months,exceeding corporate target. Led the selection and implementation of a newphone system. Trained staff on how to improve customerinteractions. Developed process improvements to enhance efficiency andeffectiveness of inter-department call center operations. Facilitatedinformation flow between customer service, account managementoperations, quality assurance, training and payroll departments to guaranteecall center objectives were met.