Program Manager, Customer Support
Current
Jun 2013 - Present
AeroLeads people directory · profile
Deborah Lee-Smith Email & Phone Number
Program Manager, Customer Support
at
TiVo
4 work emails found
@tivo.com
1 phone found area 408
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Program Manager, Customer Support
Location
Morgan Hill, California, United States
Company size
Who is Deborah Lee-Smith? Overview
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Quick answer
Deborah Lee-Smith is listed as Program Manager, Customer Support at TiVo, a company with 2137 employees, based in Morgan Hill, California, United States. AeroLeads shows a work email signal at tivo.com, phone signal with area code 408, and a matched LinkedIn profile for Deborah Lee-Smith.
Deborah Lee-Smith previously worked as Customer Care Project Manager at Comcast Cable and Virtual Program Project Manager at Comcast Cable. Deborah Lee-Smith holds Bachelor Of Science (Bs), Management Information Systems, General from University Of San Francisco.
Company email context
Email format at TiVo
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*@tivo.com
80% confidence
AeroLeads found 4 current-domain work email signals for Deborah Lee-Smith. Compare company email patterns before reaching out.
Profile bio
About Deborah Lee-Smith
Accomplished Project Manager offering over 10 years of experience leading teams, implementing positive change and meeting organizational goals. Skilled Program Manager who produces training programs and organizations that save costs. Knowledgeable Operations Manager with expertise in call center management, sales management, technical support, application consulting, employee training and staff planning at multiple inbound call centers. SpecialtiesWorkforce Management ● Scheduling ● Project Management ● Customer Support Staff Modeling Cost and Resource Management ● Financial Analysis & Reporting ● SharePoint ● Customer ServiceOperations Management ● Process Improvement ● Employee Training & Development ● PowerPointPresentation Skills ● Strategic Planning ● Interpersonal Relations ● Time Management ● Excel
Listed skills include Cross Functional Team Leadership, Call Centers, Training, Leadership, and 28 others.
Current workplace
Deborah Lee-Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Tivo
4 roles · 23 years
Deborah Lee-Smith work experience
A career timeline built from the work history available for this profile.
Customer Care Project Manager
Coordinated the launch of projects and initiatives to develop new training processes for 1300 call center employees. Served as the key point-of-contact for the California Customer Care Organization on a cross-functional team consisting of members of the IT, Telecom, Network, Division Project, Communications, Training and Field Operations teams. Assessed.
2003 - 2012
~9 yrs
Virtual Program Project Manager
Led a Pilot Program initiative to launch a virtual call center environment, starting with 12 employees, which then expanded to 250 employees in less than 15 months. Managed a cross-functional project team (IT, Telecom, Network and Commercial Business) to identify technical requirements and design the deployment process. Developed the eligibility.
2007 - 2009
~2 yrs
Call Center Manager
Oversaw a team of sales and retention staff consisting of 9 Supervisors and 150 Customer Account Executives (CAEs). Developed and implemented the following programs: Performance Shift Bid, Performance Management Process and External Sales Hiring Process. Launched a variety of new products and enhancements, and set sales goals. Motivated employees during.
2003 - 2007
~4 yrs
Team & coworkers
Colleagues at TiVo
Other employees you can reach at tivo.com. View company contacts for 2137 employees →
DD
Dennis Del Carlo
Colleague at TivoPleasanton, California, United States, United States
View →
TR
Triloksingh Rajput
Colleague at TivoSan Francisco Bay Area, United States
View →
MC
Miguel Chalco
Colleague at TivoBolivia, Bolivia, Plurinational State Of
View →
RT
Roger Tinkoff
Colleague at TivoOakland, California, United States, United States
View →
DS
Daisy Sanchez
Colleague at TivoSan Jose, California, United States, United States
View →
PS
Paul Stevens
Colleague at TivoFelton, California, United States, United States
View →
WW
Wazidi Wazidi
Colleague at TivoIndonesia, Indonesia
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TJ
Tj Jones
Colleague at TivoTulsa Metropolitan Area, United States
View →
SO
Siswanto O
Colleague at TivoIndonesia, Indonesia
View →
MS
Malcom Smith
Colleague at TivoAlbany, New York, United States, United States
View →
Dennis Del Carlo
Colleague at TivoPleasanton, California, United States, United States
View →
TR
Triloksingh Rajput
Colleague at TivoSan Francisco Bay Area, United States
View →
MC
Miguel Chalco
Colleague at TivoBolivia, Bolivia, Plurinational State Of
View →
RT
Roger Tinkoff
Colleague at TivoOakland, California, United States, United States
View →
DS
Daisy Sanchez
Colleague at TivoSan Jose, California, United States, United States
View →
PS
Paul Stevens
Colleague at TivoFelton, California, United States, United States
View →
WW
Wazidi Wazidi
Colleague at TivoIndonesia, Indonesia
View →
TJ
Tj Jones
Colleague at TivoTulsa Metropolitan Area, United States
View →
SO
Siswanto O
Colleague at TivoIndonesia, Indonesia
View →
MS
Malcom Smith
Colleague at TivoAlbany, New York, United States, United States
View →
1 education record
Deborah Lee-Smith education
FAQ
Frequently asked questions about Deborah Lee-Smith
Quick answers generated from the profile data available on this page.
What company does Deborah Lee-Smith work for?
Deborah Lee-Smith works for TiVo.
What is Deborah Lee-Smith's role at TiVo?
Deborah Lee-Smith is listed as Program Manager, Customer Support at TiVo.
What is Deborah Lee-Smith's email address?
AeroLeads has found 4 work email signals at @tivo.com for Deborah Lee-Smith at TiVo.
What is Deborah Lee-Smith's phone number?
AeroLeads has found 1 phone signal(s) with area code 408 for Deborah Lee-Smith at TiVo.
Where is Deborah Lee-Smith based?
Deborah Lee-Smith is based in Morgan Hill, California, United States while working with TiVo.
What companies has Deborah Lee-Smith worked for?
Deborah Lee-Smith has worked for Tivo and Comcast Cable.
Who are Deborah Lee-Smith's colleagues at TiVo?
Deborah Lee-Smith's colleagues at TiVo include Dennis Del Carlo, Triloksingh Rajput, Miguel Chalco, Roger Tinkoff, and Daisy Sanchez.
How can I contact Deborah Lee-Smith?
You can use AeroLeads to view verified contact signals for Deborah Lee-Smith at TiVo, including work email, phone, and LinkedIn data when available.
What schools did Deborah Lee-Smith attend?
Deborah Lee-Smith holds Bachelor Of Science (Bs), Management Information Systems, General from University Of San Francisco.
What skills is Deborah Lee-Smith known for?
Deborah Lee-Smith is listed with skills including Cross Functional Team Leadership, Call Centers, Training, Leadership, Telecommunications, Customer Satisfaction, Customer Retention, and Management.
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