Deborah Knowles Email and Phone Number
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Fiscal professional in charge of office financial operations and reporting to the University. Strengths include extensive commitment to customer satisfaction, effective handling of aggressive deadlines and multiple demands, project operations/implementations, diverse technical support, strong communications, experienced in working as a remote teleworker, and management. Success factors include effective leadership, situational analysis, and optimization of resources. Field of experience offers a broad background of skills including fiscal operations in Workday, data management and reporting with Qualtrics, telephony, application/computer/server operations and security, and management roles.
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Extension Office Services CoordinatorThe Ohio State UniversityUrbana, Oh, Us
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Extension Office Services CoordinatorThe Ohio State University Jul 2019 - PresentUrbana, Ohio, United StatesWe connect with people in all stages of life, from young children to older adults. We work with families and children, farmers and business owners, community leaders and elected officials to build better lives, better businesses and better communities to make Ohio great.
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Extension Office AssociateThe Ohio State University Jun 2019 - Present
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Technology ManagerAssurant 2013 - 2018Springfield, OhioLed a virtual Voice Operations team for the Assurant enterprise, for a customer base of 10,000. Primary responsibilities included assignment of customer request and service tickets, monitoring to resolution to ensure SLA’s on target met. Created reporting and documentation to improve ticket flow, statistical summaries for senior management. Coordinated resource availability on multiple projects in flight.• Coordinated and maintained inventory ownership of all configuration items in a centralized database, allowing for accuracy in tracking, change management impact, and reporting.• Devised multiple SLA dashboards to track customer requests and incidents, utilizing both real-time and historical data to analyze impact to various categories including site, inventory, and technician.• Utilized approved production methodology for change requests, problem records, configuration item changes to ensure regulations met with approval. -
Network AnalystAssurant Specialty Property 2001 - 2013Springfield, OhioSupported internal customers in meeting their telephony needs with the resolution of their service requests and break/fix incidents, ensuring their satisfaction in work completed. Primary responsibilities included resolution of customer tickets as assigned. Created technical and end user documentation to improve work processes and successful work flows. Participation in multiple projects in flight.• Strong call center background including agent and related call recording and enterprise reporting configuration builds in both Cisco UCCE and Avaya TDM call center platforms.• Programmed Avaya vectors to facilitate toll free number delivery, call treatment, and queue to agent configurations in call center environments.• Experienced project team member and leader, executed multiple projects concurrently, prepared documentation for both technical and customer environments, trained customers as needed.
Deborah Knowles Skills
Deborah Knowles Education Details
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Technical Management -
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Graham Local Schools
Frequently Asked Questions about Deborah Knowles
What company does Deborah Knowles work for?
Deborah Knowles works for The Ohio State University
What is Deborah Knowles's role at the current company?
Deborah Knowles's current role is Extension Office Services Coordinator.
What is Deborah Knowles's email address?
Deborah Knowles's email address is de****@****ant.com
What is Deborah Knowles's direct phone number?
Deborah Knowles's direct phone number is (212)-859*****
What schools did Deborah Knowles attend?
Deborah Knowles attended Franklin University, Clark State Community College, Graham Local Schools.
What skills is Deborah Knowles known for?
Deborah Knowles has skills like Cisco, Avaya Pbx, Voice Print Call Recording, Exony.
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2sbcglobal.net, csus.edu3 +153067XXXXX
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Deborah Knowles
Managing Partner At Atlanta Sold Sisters Real Estate Team At Village Realty.Roswell, Ga4aol.com, hotmail.com, atlantasoldsisters.com, atlantasoldsisters.com1 +177051XXXXX
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Deborah Knowles
Senior Pmo Consultant At State Of South Carolina Department Of Health And Human ServicesGreater New Orleans Region5entergy.com, yahoo.com, yahoo.com, nj.rr.com, yahoo.com2 +190879XXXXX
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