Deborah Kohl Email & Phone Number

Manhattan, Ks, Us

Manhattan, Ks

Provide statewide leadership for Community Vitality programming with emphasis on engagement, facilitation and building community capital.

Manhattan, Ks

■ Despite industry and competitor downturn, maintained consistent customer enrollment YOY while simultaneously driving 88.9% increase in margin. ■ Scrapped a failing product that was 5 years too late, salvaged $120K/year loss, and pivoted product to 7 years of success while navigating difficult political situation. ■ Acute eye for waste and ability to drive margin improvements led to 10 years of profitable operations, often providing the funding for other initiatives. ■ Staunched 20% turnover rates during COVID with immediate team interventions driving up morale, teambuilding, and communication. ■ Data-driven decision making led to lead generation intervention that skyrocketed conversions 94.4% over subsequent 2 years. ■ Identified $268K of at-risk client revenue in the weeks leading up to the pandemic, implemented preventative plans and pivoted on 48 hours’ notice with 100% client retention. ■ Powerful advocate for healthy team culture, created workflows that allowed everyone to have vacation after 3 years of little to no time off. ■ Strategic and creative thinking in cost control drove down per product cost 45.7% over 7 years. Powerfully led the only team of 8 annually to turn a profit, enabling funding of outside programs and staff. ■ Always listening for customer feedback, identified strategies to reach 25% of former customer base while expanding word of mouth reach to new customers. ■ Powerfully led the only team of 8 annually to turn a profit, enabling funding of outside programs and staff.■ Lead a team of professional staff to deliver executive graduate education to executive learners in 6 cohorts. ■ Plan and execute international teaching consortium gatherings in international locations for faculty from 8 regions of the globe.■ Keenly identified changing marketing landscape, shifted approach from executive leadership on down, and maintained competitive edge while competitors lost revenue.

Manhattan, Kansas, United States

■ Developed meaningful learning product updates to turn around 75% revenue loss for one organization and lead it into next generation offerings. ■ Within months of accepting a leadership role was able to transform employee satisfaction and preserve key leaders in roles enabling consistency in revenue results.■ Audited customer success metrics and identified needed shifts driving profitable offerings and revenue.

Manhattan, Kansas, United States

■ Created a highly rated, hands-on and real-world application-based presentation that was delivered to a cohort of 25 business owners in a 2-year program that garnered accolades and left participants clamoring for more.■ Maintained 100% participant retention, outperforming every other session.■ Served as the Change Management subject matter expert for 2 years, building a team of SMEs, selling and presenting an interactive seminar on change leadership/management that added revenue and cache.

Manhattan, Kansas, United States

■ Transformed community and customer buy-in overcoming reputational history to successfully launch new $104M development project. ■ Built customer focused feedback model successfully used for 10+ years as measured by customer satisfaction and sales outcomes.■ Known for thought leadership and innovation and has presented at several industry national conferences sharing best practices and driving organizational visibility.

B.S., Secondary Education

M.S., Secondary Education

Graduate Certificate, Project Management