Debbie Gregory Email & Phone Number

Detroit, Mi, Us

Montreal, Quebec, Ca

Completed a variety of contract projects:State of California - Tax System EDR2 Project (2018 – Present)> Identify business process flows, requirements and business rules, use and test cases, and test scripts.> Report to Business Leads, working as an extension of team in implementing system configuration, requirements management, and testing.State of Wisconsin Department of Children and Families (8/2022 – 7/2023)> Conducted system testing, system integration, regression, and UAT; tracked software bugs in in-house change request tracker that managed enhancements, defects, and hot swaps.> Supported conversion of HTML4 to HTML5, testing and debugging issues to validate correct conversion.> Reviewed and delegated help desk tickets using Cherwell ITSM tool when main contact was unavailable.> Analyzed, designed, and documented business requirements to guide programmers.> Tested and debugged issues to validate correct conversion.Barclays Bank Trade360 Implementation Project (10/2018 – 7/2022)> Facilitated JAD sessions and met with stakeholders to gather and prioritize business requirements.> Conducted design sessions and participated in daily standup and retrospective meetings.> Utilized JIRA to write and execute test scripts, log enhancements and defects, and update and close tickets.> Generated progress reports for stakeholder review and responded to emails regarding defects and inquiries.> Updated Trade360 following approval and implementation of change requests and wrote procedure guides.> Supported systems integration and UAT.SEB Trade (5/2020 – 6/2022)> Wrote test scripts, documented requirements, and supported integration, unit, and system tests.> Reviewed design documents for accuracy and provided feedback to client.

Troy, Michigan, Us

Served as Training Coordinator for the Ford Motor Credit Company: > Interacted with customers, dealership, and field sales employees daily; provided training updates to FMCDealer.com; requested EMS Course Codes.> Maintained and updated SharePoint calendar and training delivery site.> Implemented Billing for Training, developed ad hoc reports, and performed monthly equipment checks.

Taylor, Mi, Us

> Provided comprehensive support including accounting, correspondence, filing, and materials inventory. > Scheduled meetings, managed company calendar, made travel arrangements, scheduled preventative maintenance on all equipment, and facilitated all new hire activities including setting up technology.

Montreal, Quebec, Ca

Supported the Daimler Financial Services Phoenix Project:> Utilized waterfall development methodology; supported JAD sessions by gathering requirements, developing user stories, and creating functional design specifications.> Wrote scripts for system testing.> Maintained outstanding deliverables documentation.> Processed expense reports, made travel arrangements, and managed procurement operations/inventory control.

Dallas, Tx, Us

• Facilitated Joint Application Design (JAD) sessions to identify, analyze and improve existing business processes. • Conducted interviews and developed business cases to implement process changes; developed training materials and instructed clients on new processes and procedures. • Subject Matter Expert (SME) for applications and geographical deployment in International Trade Services. • Documented and reviewed business and functional requirements; implemented customizations for new/enhanced automated product offerings and/or support systems. • Validated technical designs created by IT developers against functional specifications. • Developed test-case scenarios and root-cause analysis; created test plans and coordinated/executed user acceptance testing. • Suggested areas for improvement and solutions for internal processes; increased performance and reduced costs. • Managed specific application quality assurance and System Support Help Desk activities, including the tracking of bug reports and change requests; ensured their timely resolution. • Created/updated procedures/documentation for training users and for Help Desk support. • Designed detailed business requirement documents based on sessions held with the clients.• Designed and developed tools to determine the needs for a company. • Conducted interviews with department leaders and senior management staff. • Reviewed existing tools and implemented solutions for performance improvements. • Developed and performed work flow analysis to identify difficulties in reaching goals; created and initiated strategies to improve productivity and reach higher goals.