Deborah Kribbs Email & Phone Number

United States

Senior Business Analyst. Maintaining and improving software applications used in production environment.

Dallas, Texas

In addition to the role of a licensed escrow officer and interim branch manager, I also provide software and systems training for both new and existing employees. Maintain the title production database of vendors, set up new employees in the database, establish written procedures, provide production support, create and edit title specific documents, review current departmental processes; recommend and assist in implementation of procedural changes to increase production efficiency.

Primary point of contact for all new customers during implementation process.Coordinated deliverables and assigned tasks to both the customer and internal staff as needed. Created, delivered and installed customized check and deposit templates.Answered customer inquiries relating to installation and configuration of software.Provided technical support to customers and internal staff.Designed an 'out of the box' solution for a slow sales market.Conducted web based customer training.

Worked with clients, software developers, technical writers and interface designers to deliver $1.5MM fixed budget software modification projectDocumented requirements, defined scopes and objectives to create functional specifications for customer sign off and approvalCollaborated with QA personnel; wrote; implemented and modified test case scenarios

Provided inbound phone, web and e-mail support for customers nationwideSubmitted and tracked customer requests for support, defects On-site and remote customer trainingCreated and published articles for on-line self help portalRan SQL queries to troubleshoot support issuesCreated training documentationSoftware configuration based on customer profileCustom forms designPerformed User Acceptance Testing Created and submitted monthly user subscription and third party services billing

HOME BUILDER FINANCE - Maintained loan portfolio of $167MM by processing customer advances, draws, payments, fees and Letters of Credit requests Created and edited standard written procedures

Performed all funding and escrow trust accounting functions for small start-up processing 100-150 transactions per monthTrained sales and marketing staff use of on-line customer ordering and tracking systemSystem and Forms Administrator

Provided vendors, suppliers and contractors with one point of contact where none had previously existed Assisted with office build out by attending weekly construction meetings; periodic and final walk throughs to review punch list items Conveyed final move instructions to employees and directed movers as to placement of all related itemsScreened and recruited new employeesProcessed employee timecardsAdvised new employees of company benefits and assisted with completion of required paperworkFiled workmans' comprehensive and unemployment claimsCreated and implemented training programs and new proceduresPrepared and processed expense reports for all levels of personnelProcessed and approved operating expenses for regional staffCalculated & submitted pro-rata rent for three divisions of the companyReviewed profit & loss statement for accuracyMaintained petty cash Assisted with yearly budget forecasting

Performed and oversaw the funding of more than 3,800 transactions per monthSupervised 7 employeesTrained existing employees on processes and procedures Reviewed monthly three-way bank reconciliation Performed departmental employee reviewsGave and followed through with verbal and written warnings as necessary

Bachelor Of Science - Bs

Education record

Aas