Managing projects and customer operations with key accounts for major IT, Telecom and consumer electronics OEM brands with aftermarket accessories products, and laboratory equipment space. Strategic customer lead, with proven experience in identifying new opportunities and growing each account to achieve the company’s vision, and revenue goals. Expertise includes working closely with cross-functional teams; design, industrial engineering, and quality.

Worked with manufacturing plant to ensure key account needs met in regards to, prototype set-up, sample quality, and lead time as well as accuracy. Helped facilitate all sample shipments and worked directly with each customer location to collect feedback and put out reports to the customer headquarters for the results.Responsible for reporting on any quality/manufacturing issues and keeping schedules up to date.Set weekly conference call with key accounts to review and address concerns and questions.Work to build strong trust based relationship with new key account to ensure issuance of new projects

Helped managed relations with existing 3rd party suppliers and worked closely with overseas factories to assure the success of the production process and delivery timelines for the clients’ product launch dates. Negotiated pricing with factories in Asia to assure proper margins kept and profit increased