I partner with companies to accelerate growth, increase customer retention, improve customer experience and relationships, and deliver better service. I enable brands to create more meaningful customer interactions that deepen relationships, increase satisfaction and loyalty. I uncover customer needs, what they value and how your company measures up in the areas that are most important to them. I focus on the product and service elements that differentiate and have the most impact on your customers’ business success. Since founding Bottomline Marketing Consulting over 20 years ago, I’ve worked with CEO's, CMO's and heads of Sales and Biz Dev in food tech, health care, technology, and education-- from start-ups to F100 firms. I bring a fresh, cross-industry approach.CLIENT SUCCESS HIGHLIGHTS: Created multi-channel business and key account program for global quality training and consulting firm. Expanded new service offerings, metrics; increased customer renewals by 25%; AOV by 35%.  Developed GTM plan, new product offerings and led business development effort for global managed care services/reinsurance firm. Developed Fortune 500 accounts and benefits package/pricing model that enabled membership to grow to 10 million members.  Developed new products and renewable bundled services program for $20 million software training firm that accounted for 35% total revenues within 9 months. Enabled significant increases in system-wide participation of top organizations such as Premier, VHA and Mayo Clinic. Enabled nationally recognized children’s mental health research and clinical care practice to reach patient intake goals within six months. Developed consumer market development and professional referral program including branding, website improvements, school outreach and expansion recommendations. When I’m not deep diving into customers, I’m mentoring start-ups, teaching a course, serving on Boards or planning my next travel adventure. Visit my website - http://www.bottomlinemarketingconsulting.com. You can contact me directly. I’d love to connect.SERVICES/SPECIALTIES:  Marketing Strategy/Positioning Go-To-Market Plans Customer Acquisition, Retention, Satisfaction, Engagement  Service Training  Voice of Customer Insights  Innovation FacilitationPROVEN OUTCOMES:=Differentiated brands= Increased revenues =Expanded customer base=Enhanced customer/patient experience and satisfaction=Higher customer retention