Most of my experience in the last 20 years had been in collections/finance, then Covered California came along. I have extensive experience in customer contact over the phone so it was a natural fit. It has been an amazing experience. I had ground floor access to something that had never been done before and it was quite fulfilling. I enjoy creating new things or improving on existing things. I have strong research and reference skills. My goal now is to work in a library or join a fraud unit or investigations team and put my overall experience to use. Communicating, helping others make good decisions is something I have enjoyed doing in any of the positions I've held. Specialties: Collections, Legal Recovery, Repossessions, Fraud, Customer Service, Training, Coaching and Development, Skip Tracing, Research, InvestigationTalented communicator: Customers have indicated even though I am on the opposite side they enjoyed working with me, and that was after they had paid me for their debt. Skilled skip tracer. Able to locate someone who has been evading the client or other collectors.Worth mentioning: I have collected evidence for law enforcement sufficient for conviction.