Responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion. Plan and direct schedules. Monitor projects from inception through delivery. Oversee the work of external vendors. Assign, direct, and monitor program staff.

Responsible for internal business projects and initiatives involving department or cross-functional teams of subject matter experts. Engage and oversee the work of external vendors. Work with operational leaders within the business to provide recommendations on opportunities for process improvements.Working within Enrollment Operations Center of Excellence, managing multiple initiatives.• Managed the transition of enrollment work to vendors including MAPD-MMP processes and realigned enrollment processes to internal business partners in PDM and COB.• Completed a baseline comprehensive enterprise Letter inventory following a systems transition which set the standard for ongoing annualized inventory and quarterly QA reviews. Conducted follow-up analysis for process improvement opportunities and mitigation of access to care issues.• Developed risk assessment measurement tool and administered a comprehensive Enrollment Operations risk assessment setting the standard for ongoing assessments. Worked with leadership to develop mitigation plans for critical and severe risks. • Managed KY post implementation discrepancies workgroup formed to address defects and existing logic issues. Managed the team to resolution of 39 systems issues resulting in more than millions in cost avoidance.• Manage annual readiness efforts to identify and mitigate potential risks and ensure smooth calendar year transitions.Work closely with vendors to build rapport, develop clear communications and expectations, and maintain a collaborative approach to problem-solving.Direct collaboration with DE&I leadership as an active member of the Molina Veterans Employee Resource Group to raise awareness for employees, families, and members and to enhance recruitment of veterans and military. I chair the VERG Communications sub-committee.

Managed the Knowledge and Learning Management (KLM) team supporting the Enrollment division .• Managed the end-to-end development and implementation of Content Management System (CMS) based on industry standards for document management to manage over 750 documents.• Lead, coach and mentored junior writers and learning facilitators regarding technical communications standards and practices. • Employed LSS foundations, to deliver a centralized SharePoint CMS system incorporating detailed metadata, to enhance end-user experience and cost reduction associated with quality process documentation. Value added contributions delivered ease of use, ease of access, expedited TAT, and reduced process errors.• Worked on a team responsible for migration to and implementation of SharePoint Online and Teams. Including development of complex Power Automate workflows for process improvement.• Cross-functional collaboration with Compliance for delivery of PnPs into Innovare system and IT for migration to SharePoint online for various business end-users.• Managed ServiceNow work requests and assignments.• Collaborated with and supported learning facilitators in the development and delivery of training.• Responsible for writing and full DDLC management of SOPs, JAs, workflows, and guides for multiple enterprise systems including: QNXT, Wipro, GetNext, SharePoint, Trizetto Communication System (TCS), CMS, and various state portals.• Work closely with leadership on ad hoc projects and initiatives.

-Digital design and illustration.-Fine art painting and printmaking.-Primary painting mediums are oil and encaustic and ink and charcoal.-Printmaking methods include intaglio, relief block printing, collagraph and monotype.-Art instruction, commissions, rentals and design services-Photography, fine art, still, interior

• Developed technical and business documentation: end-user guides; employee handbooks; safety manuals.• Graphic design for technical documentation and marketing campaigns for both print and web;• Website design, development and maintenance;• Email and social media management.

•Implemented a documentation framework for the IT division using documentation lifecycle standards.• Managed the development and delivery of user guides, technical and methodology guides, API documentation, how-to guides, policies and procedures, and ServiceNow online knowledge base.• Prepared and maintained user documentation, training, policies and standard operating procedures, programming and systems operation guides.• Worked with teams to obtain in-depth understanding of processes and documentation requirements.• Write easy-to-understand user interface text, online help guides to ensure technical verbiage was easy to understand by the layperson or the intended end-user.• Worked with developers to document complex application processes and translate into compliance and end-user documents...

• Managed enterprise information service and technology operations serving three retail locations and a distribution warehouse.• Developed end-user operating guides for various functions related to retail technology such as hand-held devices, cash registers, credit card devices, high-speed scanners, Windows, intranet, etc.• Directed the corporate management team in implementation of company safety program resulting in significant cost reductions associated with injury and illness winning modified insurance ratings.• Designed, developed and implemented company intranet centralizing various business functions.• Managed central network; 16 Windows servers, cash register support, telephony support, Exchange server management, delivery tracking systems and various types of internal customer support.• Managed UNIX system supporting a full-featured enterprise business software for order and inventory management operations, production processes, vendor procurement processes, AP/AR and various business analytics.• Managed team of direct reports responsible for information technology and customer help desk.

U.S. Navy, Active & Reserve at various duty stations. Dental Technician, Hospital Corpsman MOS.• Active 1982 – 1987; Reserve 1988, 1997 – 2001

• Contracted by Southern California Edison for information and database development for the Year 2000 (Y2K) Project including end-user training guides

• Developed and maintained database documenting the California/Oregon Coho Salmon and Chinook Critical Habitat issues and Stranded Mammals Reporting for California & Oregon.

• Prepared and developed O&M manuals for Continuous Emission Monitoring Systems.• Completed SCAQMD Air Emissions Compliance Reports for submittal by clients.• Developed Quality Assurance & Control Programs for 40 CFR Parts 60 & 75 (Acid Rain Program) and SCAQMD RECLAIM Program;• Development/preparation of CEMS certification test protocols as required by SCAQMD

Compliance Coordinator with Montenay Pacific Power Corp (contracted to COLB) Performing duties in both the role of Safety and Environmental Coordinator.• Developed and maintained safety procedures including Lockout-Tagout, Confined Space Entry, Respiratory Protection, and Hearing Protection.• Conducted accident investigations; monitored lost workdays; maintained OSHA Log 200.• Supervised operations and maintenance of continuous emissions monitoring systems.• Monitored power plant operating conditions to ensure compliance with regulatory permits.