Subject Matter Expert within the Mortgage Operations, Production and Technology arenas. Specializing in the Retail, Wholesale, and Correspondent lending. A team player that looks for ways to improve performance and profitability for the company while mentoring others to elevate them to their fullest potential. 20+ Years Management 20+ Years Mortgage Operations and Production15+ Years Process Optimization, Training and DevelopmentSUBJECT MATTER EXPERT IN: Operations -- Sales and Marketing -- Policy & Procedure Development -- Process Flow Development -- Project Management -- Needs Assessment -- Strategic Planning -- System Implementation -- Credit Risk -- Underwriting -- Post Closing -- Quality Control -- Quality Assurance -- Compliance --FHA -- VA -- USDA -- FNMA -- FHLMC -- Construction -- Manufactured Homes -- Texas 50a6 -- Mortgage Insurance -- Training & Development -- AutomationCAREER HIGHLIGHTS:• Support functional documentation and process optimization opportunities resulting in increased performance, quality, and production, while reducing costs. • Conceptualized and implemented a solution that facilitated the networking of multiple independent branches, resulting in reduced overhead costs, timelier loan submission, increased productivity, and improved employee morale.• Developed Lending Authority P&P for minimum standards, training, testing, action plans and monitoring of current and new hires, along with an on-boarding program, that resulted in improved knowledge base of employees, increased work quality and earlier release of new hires into production.• Instrumental in the recommendation, conversion and/or implementation of 4 LOS and LMS systems.• Conceptualized and created a training “university” program, resulting in the ability for self-improvement of employees looking to advance within the company.• Successfully converted a full, corporate office, ground training on-boarding program to a webinar, e-learning and regional training program, resulting in dramatic cost savings and more hands-on training at the local branch level.