Deborah Ryan Email & Phone Number

Branson, Mo, Us

Branson, Mo, Us

Boca Raton, Fl, Us

•Achieved a 50% increase in revenue in 9 months using a focused social media campaign for a challenged restaurant.•Provides Market Research and Consumer Insights consulting services to clients.•Proficient in Graphic & Web Design, Social Media, Brand Development, and more.•Organized star-studded charity events for restaurants/music venues.•Led various Branson, Missouri shows to #1 on TripAdvisor.•Excellent review responder; encourages brand loyalty, discreetly handles issues.

Boston, Ma, Us

• Led and supported Front Desk, Bell, and Night Audit teams in creating positive guest experiences, developing a confident, knowledgeable, and solid team.• Achieved and maintained team scores of 96% or better.• Performed as Manager-On-Duty, proactively responding to guests' needs and ensuring safe enjoyment of the property.• Implemented successful early arrival offerings, resulting in increased revenue and guest satisfaction.• Identified the need for and created two new positions within the Front Office, providing additional support to the team and creating new opportunities for growth.

• Instrumental in ramp up of 600 unit, storage property from 0 to 85% occupancy in 12 mos, (industry standard is 3 to 4 yrs).• Reached $1,000,000.00 in revenue within 10 months of opening.• Responsible for discounts, rate changes, website, social media, text, email, web inquiry response, collections, evictions, auctions, and more. cleanup to sales presence and more.• Used StorEdge PMS, familiar with Hummingbird PMS, quick to learn new PMS.

• Led advertising campaign which resulted in twice the expected revenue for newest location's 1st year. • Developed and enforced brand guidelines including messages, tone, visuals, etc.• Successful in market research resulting in creation of new revenue streams and increasing revenue of existing offerings.

San Diego, Ca, Us

• Instrumental in building a team whose confidence and ability earned front desk highest scores.• Updated procedures/policies to improve productivity/efficiency, reduce cost/liability.• In first 4 mos. identified $12k revenue loss over prior 2 yrs, implemented change, recouped partial, prevented future loss.

Carlsbad, Ca - California, Us

• Led team in add-on sales/bonuses, exceeding company expectations.• Excellent phone etiquette.• Handled complaints, responded to email, and executed multiple clerical duties.• Trained staff in high volume inbound/outbound call environment, to handle calls, satisfy clients.

Palm Springs, Ca, Us

• Requested by Executive Committee member to return, bring back 'Parker Magic', solve staff morale issues. • Retrained/empowered staff to properly tend to guests that deserve and expect exceptional service, with focus on service recovery skills.

Orlando, Fl, Us

• Successful in diffusing situations and known as first manager to step up to or address a challenge. • Quickly and calmly led evacuation of 100's of guests to higher ground due to questionable dam integrity.• Converted 100's of pages of daily/weekly reports to electronic form to reduce paper waste and costs.

Palm Springs, Ca, Us

• Received employee awards and 5-star reviews. • Promoted from PBX, to Front Office Supervisor in 1 yr, at salary, not hourly, a first for the hotel. Repeatedly offered Night Manager position.• Known for excellent training methods, said to have resulted in the best agents at the hotel. • Asked to intervene when other efforts/standard protocol failed to diffuse situations.

• Built e-commerce business.• Averaged $30,000 a month selling Swarovski Crystal, vintage beads, related supplies

Chicago, Illinois, Us

• Record holder of lowest average call handling time in the facility. • Received numerous awards, customer commendations and was recognized by USCC management for acts of leadership and uplifting morale as we approached office closure date. • One of the chosen 22, (of original 125 employees) asked to stay through June 2006, to help with closure and transition of our Idaho customers from US Cellular to Alltel.

Basking Ridge, Nj, Us

• Positions held: TSPS Long Distance Operator, (Indio, CA) DASV Information Operator, (Westminster, CA) Billing Customer Care Associate, (Mentone and Oxnard, CA) when the company was GTE of California. • Received numerous customer commendations, service awards, and special recognition from GTE for volunteering to stay and perform duties, as a wildfire threatened the facility.

Accounting

Chspe, General Studies