Deborah Ross Email and Phone Number
Deborah Ross work email
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Deborah Ross personal email
Results-oriented Business Manager with varied and progressive operations and client service experience. Proven ability to effectively collaborate with diverse stakeholders to drive business unit objectives, seek continuous improvement opportunities and enhance the client service experience. Areas of expertise include:Business Strategy & Metrics, Administrative Management & Support, Client Service, Leadership & Talent Development, Process Improvement, Fiduciary & Regulatory Compliance
Cleveland Clinic
View- Website:
- clevelandclinic.org
- Employees:
- 46961
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Patient Service SpecialistCleveland ClinicCleveland, Oh, Us
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Student Success CoordinatorSaint Joseph Academy (Cleveland, Oh) Aug 2022 - PresentCleveland, Ohio, United States -
Attendance SecretarySaint Joseph Academy (Cleveland, Oh) Aug 2018 - Jul 2022Cleveland, Ohio, United StatesManage end-to-end attendance process for 700 students. Provide administrative support to Principal and Assistant Principal for Student Success, including reporting and analysis of attendance trends. Served as COVID-19 Coordinator, including tracking, assessment and reporting of student cases, and communication with parents and faculty.
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Product Support AnalystInstitutional Asset Management, Pnc Financial Services Oct 2009 - Jun 2016Cleveland, Ohio, United StatesProcess Improvement - Create and continuously improve client on-boarding experience. Project Management - Active stakeholder providing support for ongoing Hyland OnBase and Siebel CRM system enhancements through design, testing and implementation. Fiduciary & Regulatory Compliance - Evaluate and ensure new business proposals and documentation comply with fiduciary, regulatory and service model guidelines. Client Service - Provide guidance and product support to market sales professionals, facilitate engagement of legal counsel as needed and serve as a liaison between internal and external service partners. -
Administrative DirectorAllegiant Asset Management Nov 2007 - Oct 2009Cleveland, Ohio, United StatesProject Management - Working sponsor for centralized Hyland OnBase imaging technology project with $315K budget and estimated operational efficiency of over $1MM. Process Improvement - Automated manual account review process. Developed standardized procedures and tracking mechanism.Formalized client onboarding experience. Identified gaps in compliance and service quality; created standardized business process and procedures. Team Development - Created, managed and developed several hourly and exempt professionals with above average employee engagement scores on annual Gallup surveys.Create and maintain SharePoint site. Reporting & Analysis - Develop and report key business metrics to strategic initiatives and regulatory requirements. Compliance - Served as liaison to internal and external auditors and regulators. Leadership - Participated in National City’s 2008 Business of Banking School sponsored by the American Bankers Association. -
Processing ManagerAllegiant Asset Management Apr 2003 - Nov 2007Cleveland/Akron, Ohio AreaEstablished and managed a centralized cash processing group supporting money movement activities for institutional custody clients with a staff of seven individuals in Cleveland, Ohio.Expanded management responsibilities to include second remote processing group dedicated to retirement plan processing in Kalamazoo, Michigan with a staff of nine individuals.Developed and implemented strategy to standardize and consolidate all cash processing and limited administrative support functions from six state footprint into two centralized groups while maintaining existing client service and quality standards. Further consolidated Kalamazoo and Cleveland sites into new corporate headquarters in Cleveland, Ohio.
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Trust Support SupervisorNational City Bank Mar 2000 - Apr 2003Cleveland/Akron, Ohio AreaProvided leadership and direction to middle office processing team providing personal trust account administration for account openings, closings, asset and money movements.Developed and maintained account aging reporting to ensure timely processing of all account closings using the Siebel client management system.Created and implemented productivity and quality standards and tracking mechanism for improved money movement transaction processing. -
Operations Section ManagerNational City Bank Apr 1999 - Mar 2000Cleveland/Akron, Ohio AreaManaged and directed over 40 operations processors covering a three-shift environment.Completed consolidation to centralized operating unit with installation of new operating system.Established new benchmarks for productivity, quality and customer service.
Deborah Ross Skills
Deborah Ross Education Details
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English
Frequently Asked Questions about Deborah Ross
What company does Deborah Ross work for?
Deborah Ross works for Cleveland Clinic
What is Deborah Ross's role at the current company?
Deborah Ross's current role is Patient Service Specialist.
What is Deborah Ross's email address?
Deborah Ross's email address is de****@****oup.com
What schools did Deborah Ross attend?
Deborah Ross attended The Ohio State University.
What skills is Deborah Ross known for?
Deborah Ross has skills like Process Improvement, Management, Financial Services, Strategy, Project Management, Banking, Business Process, Risk Management, Sales Management, Sales, Regulatory Compliance, Dashboard Metrics.
Who are Deborah Ross's colleagues?
Deborah Ross's colleagues are Bryan Leatherwood, Tawana Johnson, T Forrest-Kelley, Gillcrist Michelle, Angela Jarden, Rob Hammer, Jan Lecfal.
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Deborah Ross
Director Of Operations | Streamlining Processes & Maximizing Efficiency To Drive Business SuccessBirmingham, Al -
4foxrothschild.com, foxrothschild.com, smithmoorelaw.com, mail.house.gov -
5aol.com, aol.com, aol.com, aol.com, amikids.org9 +131476XXXXX
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Deborah Ross
New York City Metropolitan Area
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