As a senior leader, I strive to provide my Company, my clients, and my colleagues solutions to overcome obstacles on the road to success. My background covers a multitude of experiences in technology, software implementation project/program management, customer success, and management of direct/indirect reports.I have been successful because of my ability to remove blockers using forward-thinking, collaboration, coaching, and mentoring.Analyzing the circumstances and often offering more than one alternative results in win-win transformation results for all constituents.Specialties: Professional Services, Customer Relationship Management, Startup, Coaching, Mentoring, Release Management, IT Project Management, Program Management, Requirements Gathering, Application Delivery, Workflow and Integration design, Team building, Enterprise Software, Custom Design, eProcurement, Customer Support.
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Sr. Director Project ManagementRb Global Inc. Jan 2023 - Dec 2023Norwalk, Connecticut, United StatesContinue providing leadership, training, and mentorship to internal resources. Simultaneously Project/Implementation Manager of major Rental European client, multiple new Domestic Rental and Construction industry clients, and existing accounts requiring changes and upgrades. Focus on Process Improvements leading to exceeding company revenue targets for Procurement clients. -
Vice President, Customer SuccessSmartequip May 2022 - Jan 2023Norwalk, CtImplemented revised Cross-Team processes to accelerate implementations of Standard Configuration clients that resulting in exceeding revenue targets. Monitored implementations against the new process while training and mentoring new and junior Project Manager direct reports. Customer Success account Manager and Implementation/Release Manager for existing large and small Procurement clients. -
Vice President Of Professional ServicesSmartequip Mar 2015 - May 2022Norwalk, CtAs the Company Network grew exponentially, I was assigned additional teams of direct reports. This included Supplier Onboarding and Customer Support teams. Additionally, Project Managed and Implemented API sets with various ERP Integration technical teams to expand the SmartEquip offering. Project Managed and Implemented customized API sets with new Buyer clients utilizing ERP systems such as SAP and Oracle.
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Director, Fleet OperationsSmartequip Jan 2009 - Mar 2015Implementation of Parts Procurement and Content Based product software. Delivery management for large-scale customers in a highly matrixed, fast-paced environment. Leadership and management of mission critical initiatives that deliver Product based software with custom integrations and enhancements. Responsible from contract signing through delivery. Design and manage custom enhancements, integrations. Provide ongoing account management, SLA adherence, and professional services to assigned clients. Train and mentor junior Project Managers as well as additional configuration teammates.
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Professional Services, Project ManagerSmartequip Jan 2008 - Jan 2009Norwalk, CtJoined the startup organization in 2008 to manage client delivery projects for Equipment Rental and Construction clients, Supplier Integration projects, and to implement project management and operational processes that would support the scalability and growth of the Company Client Network. At that time, the network consisted of single digit Buyer clients and single digit Seller clients. The network provides critical Supplier Content and the ability for end-users to order parts and whole goods from Suppliers. The SmartEquip products use APIs to integrate to the Client Rental or Construction Company ERP system and simultaneously integrates to the Suppliers systems.
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Release ManagerMajor Pharmaceutial Company Sep 2007 - Jan 2008
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It Director, Field Service And Custom Web ApplicationsPitney Bowes Nov 1989 - Feb 2006
Deborah Wolff Education Details
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Accounting -
Leadership For Extraordinary Performance -
Grumman Data Systems InstituteComputer Software Engineering
Frequently Asked Questions about Deborah Wolff
What is Deborah Wolff's role at the current company?
Deborah Wolff's current role is Senior Leader - Implementation Project Manager of Application Software and ERP Integration - Process Improvement - Revenue Growth - Team Building - Customer Success.
What schools did Deborah Wolff attend?
Deborah Wolff attended James Madison University, Uva Darden Executive Education & Lifelong Learning, Grumman Data Systems Institute.
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Deborah Wolff
Global Head, Chief Medical Office And Patient Safety Quality Assurance At Novartis PharmaceuticalsMendham, Nj2novartis.com, novartis.com
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