Deborah Mazza Email & Phone Number

West Hempstead, Ny, Us

Franklin Square, New York, United States

Westbury, New York, United States

Garden City, New York

• Create and maintain operational integrity and excellence in the branch• Monitor and adhere to operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customer and bank assets• Develop and execute action plans to improve operational controls, and mitigate controllable losses while maximizing Customer Advocacy• Provide coaching to Tellers to effectively identify referral opportunities and perform additional business activities• Resolve escalated customer complaints/issues promptly• Provide support to Branch Manager by attending and/or leading daily sales meetings• Assisted in conversions of Washington Mutual branches around the U.S. • Interview, hire, and train new employees• Responsible for opening and closing of branch procedures • Work independently on assigned tasks• Heavy interaction with customers and staff

Provided support to the sales team ensuring all sales and service objectives were metResponsible for customer service, including customer queries, problem solving, and providing detailed information services and productsWork with new customers in development of new accounts and increased cross selling opportunitiesAssist in training new customer service representatives and associates Generate business through successful client follow up

Directed all teller operations within the branchObserved security and internal controls to protect against criminal activitiesResearched and reconciled errorsBalanced cash drawers and vault Performed custodial duties as neededReferred Wachovia products and services in support of customer needsIncreased teller volume by 25% through coaching the teller team on how to grow and maintain customer relationships