Driver ExaminerState of Montana, Department of Justice, Motor Vehicle Division, Bozeman, MT (February 2020 – Present)▫ Provide reliable and responsive high-volume customer service▫ Work diligently to confirm identities for our customers and to determine eligibility to issue secure credentials.▫ Responsible for all aspects of issuing driver licenses and identification cards, including review and analysis of identity documents; medical and vision evaluations; conducting knowledge and skill testing; and fee collection. ▫ Relies upon multiple types of hardware and software applications, applies federal and state motor vehicle laws, rules, regulations, policies and procedures.▫ Register voters, collect organ donor decisions, and selective service compliance.▫ Conducts skill testing for operators of passenger cars and trucks, motorcycles, and commercial motor vehicles.

 Point of first contact. Receive visitors, greeting, directing and announcing them appropriately.  Skillfully gather, analyze personnel data from eleven locations to produce the monthly Headcount Report.  Effective use of ADP HRIS system and Workday to assist providers with verification of employment. Data extraction and importing between Workday, Visio, Word and Excel to develop charts, documents and labels. Maintain data integrity by analyzing employee data and reporting discrepancies.

 Accountable for purchasing, order entry and order tracking, receivables, and sales support. Reviewed company balance sheet, tracked costs and initiated invoicing.  Managed proposals, purchases and estimates, reconciling accounts and report expenses. Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies. Designed and created dynamic PowerPoint presentations, quotes, reports, instructional and employee manuals.

 Point of first contact; obtained confidential information in person, via email and over the phone. Responsible for processing credit reports and conducting criminal background checks. Collected and recorded application fees, deposits and rent; accurately documented all financial transactions. Provided new employee training and support.

 Accountable for financial operations; processed time cards and prepared invoices for 20+ physicians. Developed system-wide patient satisfaction database; tracked and reported findings, identified tends. Tracked expirations, negotiated and processed renewals of system-wide service contracts and insurance policies.  Streamlined daily operations by preparing memos/correspondence, dictating and transcribing meeting minutes, physician letters, managing files/records/documents, and providing inventory management.

 Managed executive calendars, coordinate meeting activities. arranged travel. Accountable for accurately reporting expenses and ensuring proper entry in accounting system. Reviewed, proof-read and preparation of marketing material, proposals, statements of work. Assured quality, grammar, formatting, organization and preparation for final delivery and presentation to the client.  Simplified corporate off-site move by organizing, cataloging and communicating changes.  Responsible for organizing and managing office supplies and reporting office maintenance issues.

 Managed staff calendars, coordinating high-level conference calls, board and management meetings, and special events. Supervised and accurately processed department payroll for entire staff. Responsible maintaining corporate contracts; archiving, updating, and ensuring proper onsite, and off-site electronic storage.

 Assisted physicians in the credentialing and recredentialing process at 8 hospitals. Developed data queries to extract quality measures. Managed benchmark reports, project status reports, analyzing and summarizing information and trends. Worked in conjunction with Human Resource on staff compliance issues, PTO, FMLA, hiring and termination. Supervised payroll both electronically use of a paper system.  Coordinate and prepare monthly physicians shift schedules.  Assisted with implementation and training during system-wide Go-live. Wrote work instruction manuals, policies, guidelines and standard operating procedures.