Deborah Smit Email & Phone Number

Seattle, Washington

In my most recent role as an Operations Manager, I managed international and domestic shipping for online gear and outfitting services by coordinating and communicating with freight forwarders, local port agents, and clients. I also optimized service levels and operations with both domestic and international warehouse team members by developing and tracking continuous improvement opportunities with partners. Moreover, I achieved customer satisfaction by utilizing data-driven decision making. Furthermore, I drove cost-effective practices aligned with the strategic direction of operations by implementing timeframes and procedures and improving the workflow and execution of the processing, fulfillment, inventory control, shipping and receiving.

Seattle, Washington

In this role, I served as a Central Operations Associate. I drove delivery success by determining the best course of action, managing/identifying exceptions, and interpreting information from different sources. I also ensured on-time an accurate delivery and dispatching by communicating with delivery partners and coordinating with Amazon Station Operators.

Cape Town Area, South Africa

In this role, I managed and coached over 180 employees by driving growth and focusing on customer service and teamwork. I also planned, re-organized, and developed hotel operations by setting performance benchmarks. Moreover, I adhered to the company's procedures and guidelines while completing performance appraisals, performance records, and disciplinary actions. Furthermore, I ensured quality performance by implementing budgets aligned to Strategy and Operational Requirements.