Strategic Program lead within Microsoft Industry Solutions for major corporate and Public Sector customers on business transformation programs,Focused on strategic governance, business transformation, partnership development and stakeholder relationships to drive business value for customers and Microsoft. - Program examples:- Media / Telco customer: 70+ program team, £15m budget, 10 concurrent workpackages, delivering successfully to current scope and working to utilise depth of knowledge to further customer's strategic objectives in a new proposal- PubSec customer: 15+ program team; £2m original budget; executed phases 1& 2 successfully leading to engagement for 2 further workpackages with a 5th in pipe. Established trusted relationship helping to realise customer's stated aim of Cloud Modernisation. - PubSec Health customer: 25+ program team, £4m budget over 3 phases: successfully delivered all 3 phases and engaged as trusted partner with depth of understanding of culture, challenges and structure leading to further engagement for a 4th phase signed at £4.5m

Delivery lead for Microsoft's Modern Workplace Business Productivity Solution - Office 365, Skype for Business, Teams, SharePoint Online

Programme Manager for Global WCM (AEM) platform for major Automotive Alliance.€30m+ programme over 5 years with 450-500 team in hybrid onshore-offshore model (UK, India & Colombia). 200 live websites with 3000+ system integrations for 5 major brands in 30+ languages. Client Programme Manager June 2017-present- Accountable for all initiatives for one manufacturer (2 brands) including platform enhancements, release and BAU support (Build and Run). - Responsible for client management, reporting, change management, budget management, resourcing, operations and business development opportunities- Accountable for all continuous improvement initiatives identifying and delivering greater efficiency and productivity. - Member of wider programme leadership team- 80+ team across UK and India, €10m+ budget.Digital Transformation Manager Jan-June 2017- Accountable for redesign of programme delivery process and rollout for €30m programme. - Delivered major process, environment and testing strategy changes to transform programme as it transitioned to a more mature delivery and BAU focused programme lifecycle- Achieved rollout across 25 delivery teams in geo-distributed locations (UK, India, Colombia)- Implemented new tools in support of reporting, quality improvements, platform stability and automationRelease Programme Manager Jan-Dec 2016- Accountable for delivery of UAT, End-to-end testing, Regression testing, Automation testing and development, Market rollout testing support, break-fix support for release hardening and Production releases for 15 development teams. - Managed 75 people across 6 teams in UK, India, and Colombia. - Accountable for risk and issue management, Release planning and troubleshooting, Client management, reporting. Member of leadership team.- Partner to BAU support for process definition, hotfixes, escalations.

Technical Programme Manager for global WCM (AEM) Platform for global tyre manufacturerFixed 3 month engagement to agree and deliver final scope and transition programme to a sister agency. Turned around client engagement, restored client reporting and communications; stabilised delivery, release, testing and BAU processes. Managed hybrid onshore-offshore delivery teams (40+ people). delivered agreed scope and successfully closed project on time.

Market Rollout Project Manager for Global WCM (AEM) platform for major Automotive Alliance. Working with 3-5 client teams to support delivery of bespoke technical requirements, integrations and set up for individual website launches. Project management of technical delivery of new brand Visual Identity for all markets.

Programme and product manager for Global Service Experience Programme:* Engaged with senior business stakeholders to gain support for the platform development.* Defined and reviewed workstreams based on best value and business influence and ensured user-centric Agile design and development principles.* Initiated platform testing and monitoring as part of defining platform support processes.* Developed programme roadmap.* Delivered working Proof of Concept, alongside rollout of core technology support modules (eg ITIL Change and Problem management, CMDB) * Launched operational platform to 40,000 user community* Managed ongoing development of process and tool for core ITIL functions* Implemented business change approach for transitioning IT and HR teams into the services.* Maintained vision and focus for the agile teams, escalating and resolving blockers to maintain momentum* sourcing resources and SMEs for each area.

PMO Manager for the MyCloud Programme (global rollout of of cloud based email and collaboration tools):* Designed and built programme plan* End user data manager * Proxy Product Owner - designed and operate a scrum based methodology, coordinating feature prioritisation and release planning, defining definitions of done. * Project Manager for user profile migration project (Key programme dependency)* Designed and maintain weekly reporting mechanisms* Conducted Reporting review for Technology Operations. Revised report for Executive leadership. Established relationships with key contributors to increase engagement. Ensured appropriate roll up of information for stakeholder group from a single report. Delivered early improvements within 1 reporting cycle (4 weeks)

Creating a global project management methodology for IT Projects within Pearson Technology. Ensuring appropriate governance is both structured and applied to IT projects. Facilitating scalable, repeatable processes for project delivery within Pearson Technology.Designing and implementing a knowledge management strategy for Pearson TechnologyDeveloping an end to end life cycle for the delivery of initiatives of any size, from initiation to closure.Producing Playbook: handbook for employees on unified ways of working across Pearson Technology's unified landscape.

Operations and best practice role which began as UK centred and evolved as the team became global. Focused on maturing the project management practices, standardising processes and gaining visibility of the project landscape. Also served as right hand man to team lead, delivering ad hoc requests in parallel with ongoing tasks.•Project management process development; •Superuser for all team process and administration tools•Designer for reports and project audit functions for Project Delivery team•Manager for resources working on PMO tasks•Project manager and administrator of a SharePoint solution for timesheets for PSS staff (200 users) working on Projects, delivered on time and with effective uptake. •Key player in the delivery, administration and champion of MS Enterprise Project Management tool, • Responsible for implementing team specific audit actions and ensuring delivery by other members of PSS UK. • Member of the joint UK/US working committee for Strategic Project planning. Designed several new documents to reinforce process.• Manager of Team HR responsibilities for sickness, holiday, job descriptions •Department liaison for managers across PSS and the OpCos to resolve problems, progress requirements and maintain relationships

Operations manager for team of 50 people, based in London with liaison responsibilities with teams across the DK global landscape:• Completed and closed multi million pound DK Travel To InDesign project on time and within budget.•Managed global DK Group communications project For Biblio 3 (Publishing software implementation) Programme to high customer satisfaction.•Process design, development and review for department•Streamlining of DK Travel practices in line with DK Core/Penguin where appropriate.•Superuser for all systems used by department, including Biblio 3 and SAP •Trainer for Biblio3

Co-ordinated for DK communications with 30 international publishers, working with all departments to ensure seamless production and resolution of issues.

•Manager of Volunteer Student Programme: responsible for candidate selection, training, guidance, welfare on placements. Also financial manager of volunteer business. •Customer care of guests, translation, guide responsibilities, logistics management, estate management, overall responsibility in owners’ absence

•Responsible for guests on residential riding tours and daylong boat trips; translation; client welfare, health and safety; logistics management for supplying satellite camps and on trips.

•Tour leader; logistical support for trails; care of livestock