Improved and created policies and procedures that ensured accuracy and scalability in the processing of clientsin a multi-state environment. Successes include, the consistent accurate processing and timely delivery ofpayroll for over 200 client companies, with over 4,000 work-site employees in a multi-state environment.Coached and mentored employees for individual success in the challenge of an aggressive change/ growthenvironment. Maintained high employee morale. Consistently maintained a 0% voluntary staff turnover rate.* Saved three profitable clients that experienced prior payroll accuracy issues my first day on the job. Theyare still clients today.* Implemented Time & Attendance System, Processes, Training manual, created Pricing structure, andsuccessfully transitioned a paying client making over 515% profit within my first two weeks on the job* Performed needs analyses, researched, negotiated, developed and maintained vendor relationships* Developed policies and procedures that instituted customer service, and improved processing accuracyfrom 50-99%. This improved client retention from 48% to 98.5%, allowing for stable profitability, andconsistent growth.* Kept abreast of payroll tax and employer and labor laws to provide support and guidance for clients,keeping the company within compliance, and operating with best practices.* Payroll Automation was 10%, it is now 98%* Paperless payrolls were 0%, it is now 70%* Redesigned StaffLink’s entire website* 0% web usage, web is now utilized by 98% of clients, some even use it as a source of training* Implemented PayCard Solution offering flexibility and value to our clients* Reduced/Eliminated year end client complaints by 100%, using proactive communication and providingclients with viable options so that we’re not viewed as a dictatorship, but a partner* Reduced PTO complaints by 99%

Strategic Planning  Mentoring  Client Relations  Start up / Growing Operations  Process Reengineering Employee RelationsTurnaround Situations Cost Control  PEO/Outsourcing Industry  Payroll Tax and Employer laws  Team building  Contingency Planning

Oversaw the production of weekly, biweekly, and monthly payrolls in a multi-state environment for over 1500employees.

(1 yr. assignment)Oversaw the production of biweekly payrolls in a multi-state environment for over 5,000 employeesDeborah Stewart (954) 394-5920* Created business processes and procedures that greatly influenced superior customer service, andimproved processing accuracy from 66-99.5%.* Provided leadership, mentoring and training to a department of three which excelled in processingover 5,000 employees in a fast paced, work intensive environment.* Implemented the New Hire Act credit, and COBRA reimbursement programs, which attainedsubstantial company credits.

Oversaw the production of biweekly payrolls in a multi-state environment for over 5,000 employees•Created business processes and procedures that greatly influenced superior customer service, and improved processing accuracy from 66-99%.•Provided leadership, mentoring and training to a department of three which excelled in processing over 5,000 employees in a fast paced, work intensive environment.•Implemented the New Hire Act credit, and COBRA reimbursement programs, which attained substantial company credits.

Independent Contractor

Created a full range of leverage-able services to support the complete payroll back office operation, which services a client with over 37,000 employees today. Functioned as a Subject Matter Expert (SME), and a Project Manager; guiding the results of team members in a global working environment, which included India, Australia and China. Created a successful utility that allows EDS to be dominant in the market, as it affords them a tangible product to market to prospective clients seeking Human Resources outsourcing (HRO) services. This prevents EDS from reinventing the wheel with each new client.

Created a full range of leverage-able services to support the complete payroll back office operation, whichservices a client with over 37,000 employees today. Functioned as a Subject Matter Expert (SME), and a ProjectManager; guiding the results of team members in a global working environment, which included India, Australiaand China.* Created a successful utility based on PeopleSoft systems that allows EDS to be dominant in themarket, as it affords them a tangible product to market to prospective clients seeking Human ResourcesOutsourcing (HRO) services. This prevents EDS from reinventing the wheel with each new client.* Developed policies, procedures, SAS70 compliant controls in a Lean Sigma environment, trainingcontent and delivery. Ensured compliance with all Federal and State regulations, which resulted inclean audits.* Developed and delivered training to the back office located in India, which now fully supports an EDSclient. Managed change control and process enhancements/improvements at the Service Center Level,which provided the Call Center Agents the ability to resolve difficult issues in an efficient manner.

A Department head with 20 staff members, in both Florida and Georgia. Improved and created policies and procedures that ensured accuracy and scalability in the processing of clients in a multi-state environment and Puerto Rico. Successes included, the consistent accurate processing and timely delivery of payroll for over 600 client companies, with over 25,000 work-site employees in a multi-state environment and Puerto Rico. Coached and mentored employees for individual success in the challenge of an aggressive change/ growth environment. Maintained high employee moral. Consistently maintained a 0% voluntary staff turnover rate. Developed policies and procedures that instituted customer service, and improved processing accuracy from 68-99%. This improved client retention from 73% to 98%, allowing for stable profitability, and consistent growth.

Oversaw the production of weekly, biweekly, semimonthly, and monthly payrolls in a multi-state environment forover 15,000 work site employees. Managed the day to day operation of a payroll floor of 10 Payroll Specialists,processing payrolls for approximately 400 clients monthly in a fast paced outsource environment.Deborah Stewart (954) 394-5920* Provided support and training for team, to keep them current.* Point of escalation for customer issues with a 99% satisfaction rate.

Oversaw the production of biweekly payrolls in a multi-state, international and union environment for NewsweekInc., and two outside Newsweek owned affiliates, totaling approximately 1,500 employees* Interpret union time/timesheets based on the Newspaper Guild guidelines/rule book. Consultant for payrolltax, Payroll and Employment Law issues.* Administered hypothetical taxes and tax equalization payments for expatriates in over fifteen countries.* Created methods and procedures for the successful functioning of the payroll department. Scheduled futurepayrolls and created payroll calendar.* Facilitated annual workers compensation, multi-state reporting, and workers compensation audits.

Director of Payroll & Human Resource ServicesA Department head with 20 staff members, in both Florida and Georgia. Improved and created policies andprocedures that ensured accuracy and scalability in the processing of clients in a multi-state environment andPuerto Rico. Successes included, the consistent accurate processing and timely delivery of payroll for over 600client companies, with over 25,000 work-site employees in a multi-state environment and Puerto Rico.* Coached and mentored employees for individual success in the challenge of an aggressive change/ growthenvironment. Maintained high employee morale. Consistently maintained a 0% voluntary staff turnover rate.* Developed and successfully managed the Payroll department’s budget.* Negotiated, researched, developed and maintained vendor relationships, after an analysis was performed todetermine a need.* Developed policies and procedures that instituted customer service, and improved processing accuracyfrom 68-99%. This improved client retention from 73% to 98%, allowing for stable profitability, andconsistent growth.* Assisted in the successful penetration of new sales territories in the Northeast, which aided the initiative fornational expansion. This region provided annual revenue of $5 million, and growing.* Established a solid disaster recovery plan, which included a redundant location that allowed us to keepnationwide clients fully serviced in the event of a natural or other disaster. Every employee was paid, and ontime during Hurricane Wilma in 2005.* Kept abreast of payroll tax and employer and labor laws to provide support and guidance for clients,keeping the company in compliance, and operating with best practices.

Oversaw the production of biweekly payrolls in a multi-state, international environment for Newsweek Inc., and two outside Newsweek owned affiliates, totaling approximately 1,500 employees Administered hypothetical taxes and tax equalization payments for expatriates in over fifteen countries. Created methods and procedures for the successful functioning of the payroll department. Scheduled future payrolls and created payroll calendar. Consultant for payroll tax, and payroll and Employment Law issues. Facilitated annual workers compensation, multi-state reporting, and workers compensation audits.

Performed audits for all payments processed by staff members all employees. Administered 401K plan, savingsbonds, dependent care, garnishments, moving expenses, stock options, executive deferred compensation plan,international bonuses and commissions. Processed multi-state and expatriate W2(s)