Deborah Stouffer Email & Phone Number

Green Valley, Arizona, United States

Green Valley, Arizona, United States

Tucson, Arizona, United States

Securities offered through Raymond James Financial Services, Inc., member FINRA/SIPC. Investment advisory services offered through Raymond James Financial Services Advisors, Inc. For important disclosure information, please see “Social Media Disclosure” link in the “Contact Info” section.

Mokena, Illinois

• Responsible for managing Retail Operations and Customer Care. Worked in conjunction with Retail Management and other areas of the bank to coordinate the development and implementation of new retail procedures with the.
• Served as in integral member of the conversion team for bank merger.
• Managed to successfully implement current as well as new processes and procedures during first year with little to no resources.
• Updated and maintained Banker and Teller Manuals.
• Reviewed and maintained IRA and HSA accounts.
• Oversaw retail functions of consumer electronic banking (i.e. online banking, online account creation, mobile banking, bill payment, etc.).

• Responsible for oversight of inbound customer calls to ensure exceptional client experience. Monitored Customer Care e-mails, voicemails as well as compromised debit cards.
• Created processes to monitor and track incoming calls which provided an opportunity for upper management to identify areas of strength and opportunity.
• Successfully reduced calls to voicemail from 29% in January to 10% in December of same year.
• Monitored online account applications and implemented additional safe guards to limit the bank’s exposure to fraud.
• Managed Consumer Online Banking reporting and e-mails.

• Responsible for leading team in attracting, retaining and expanding client relationships while delivering an exceptional client experience.
• Developed strategic/action plans to meet/exceed goals in the areas of profitability, productivity, operational effectiveness and customer service.
• Coached, trained and mentored team to reach organizational goals as well as professional goals.
• Recognized as “go to” person for problem resolution and assistance in various operational issues.
• Improved over 50 retail processes as lead of the Retail Process Improvement Committee.

Managed a new branch location. Responsibilities included hiring team to staff location, community involvement to raise brand awareness as well as developing action plans to meet goals.