Deborah Harding Email & Phone Number

Charlotte, North Carolina, United States

The middleware centralization initiative, objective was to move management of middleware applications like TomCat, IIS, IBM MQ, Weblogic and Websphere to a centralized platform• Provided technical consultation and support associated with operation systems specifications and customizations.• Analyzed system software and hardware requirements to determine operating systems• Provided strategy for programming tasks required for installation. • Collaborated with the various teams to supply configuration, upgrades and testing.• Participated in the development of departmental technical procedures and design of user guides• Escalation point for operating system support and troubleshooting, provided guidance and direction in resolution of escalated issues and/or complex production, application or system problems• Lead projects, including assignment of tasks, and provided direction and guidance to application teams during the process. • Participated in development of departmental technical procedures and detailed over-view of the servers effected by middleware migration.• Assured the application team was made aware of each task in the process from Server access, to submitting request to updating assets in PAC2000, verifying patching com-pliance, and submitting request for final completion of onboarding. • Contact person for any escalations, system support or troubleshooting.• Communicated change management queue processing issues to and worked with submitters to correct documentation and deployment submissions so they could be successfully processed and deployed into the production and non-production envi-ronment.• Responsible for applying controls and change governance to improve stabilization within the organization.• Provided proactive problem management to identify incident trends, collaborated with IT engineers to resolve and reduce overall support ticket volume.

Greensboro/Winston-Salem, North Carolina Area

The server technology is made up of VMware and Citrix and is working to integrate and consoli-date all of the infrastructure technology to VMWare.• Researched over 700 applications being used in the environment, created documentation and maintain spreadsheet.• Identified applications running and on which systems and utilized by which groups.• Met with groups to confirm and verify findings and identify issues and concerns.• Collaborate with the engineering team sharing findings and concerns that would be help-ful in the migration process.• Built workbook that housed over 35 departmental groups with application and user info.• Created user profile sheet for over 800 users; documenting UID, Email, Shared Mail Boxes, View Desktops, RSA Tokens and PC-Make and Model.• Maintained documentation in SharePoint.

Charlotte, North Carolina Area

EDM Patching Compliance team scope includes supporting the enterprise database patching required to meet standards. • Manage and facilitated meetings • Collected and analyzed operational data for managerial reporting • Maintained team documentation and SharePoint site• Developed relationships with EDM hiring managers, cross functional teams, • Consistently looked for ways to improve all processes and procedures • Coordinated the development and execution of strategic initiatives • Liaison with the patching team and the DMaN (Deployment Management and Notifica-tion) team concerning ALM.• Lead the EDM reporting initiative with the DBSmart team.• Worked with various business leads and managers to gather information and justify Patch repository, for reporting issues.• Created BRD to justify the business need for this project based on our findings which was presented to the Leadership team. • Worked directly with the DMaN Team to identify issues and concerns in JIRA and Ex-ception Request that might affect the patching team.• Prepared Change request for the Automation Team for DMA upgrades.

Charlotte, North Carolina Area

This is a Wells Fargo Azure Cloud Initiative to migrate applications to the cloud. Maintained permissions to the site, monitored security, and user access.Tested error/defect in the system by conducting data driven regression testing. Conducted survey interviews to determine Cloud suitability for application migration.Acted t as a liaison between the Application Team and the development team gathering information that might affect the migration.Created and logged new applications in the system and verified that all systems where in sync with the team database.

Charlotte, North Carolina Area

EPP (Enterprise Patching Program) for OS and Firmware which involves IT assets as servers supporting devices in an effort to confirm and correct security, non-security and functionality via patching and upgrades Manage project documentation, notes and action items in SharePointMaintained action item list providing crucial details pertaining to task deadlines and identifying the responsible party.Facilitate meetings and notifications and maintain meeting documentation files and archivesManage Resource alignment for the PM team which includes 5 departments, partnering with the finance team to verify that new hires are properly logged in the system and logged in under the correct project number. Worked with stakeholders to verify that CRs are in place for additional resources, in order to meet monthly budget deadlines. Provide project status and updates in Microsoft Proje

Charlotte, North Carolina Area

RBR (Risk Based Remediation) is an enterprise-wide wholesale initiative. The purpose of this project is to integrate 7447 servers and 265 applications from the old legacy systems to the new environment. Managed the RBR ZFS (Zettabyte File System) VDS(Virtual Directory Service) Testing team and provided proof of concept, prior to purchasing a licensed hardware/software to be added to the RBR environment .Successful completion of the ZFS Testing Project led to facilitating the VDS/ZFS Pilot Test Project the purpose of this project was to integrate the approved devices into the environment as part of the application migration process. Defined and documented the findings from the testing results.Initiated and conducted discussions with multiple stakeholders, and translated the results and issues to the business and IT teams. Collaborated with the business stakeholders to define and develop business requirements for assigned projects. Identified and analyzed, responded to, and escalated project risk. Tracked and managed issues through to resolution. Defined potential risk to application migration by tracking and reporting component status which includes maintaining documentation and researching the application dependencies. Reported weekly on project status. Tracked project progress, while identifying opportunities to improve business processes communicating issues and risk that may impact the schedule and the team. Liaison between various managerial levels and the technology teams to identify issues and concerns and strategized go-forward solutions.

2110 Executive Drive Salisbury Nc 28145

Managed the software integration project for DelHaize

410 Swing Rd

Provided agricultural chemical products and support to customers as part of a business unit which serviced over 75 regional and national accounts

410 Swing Rd Greensboro, Nc

Managed the initial roll out phase to a small control group for a new CRM application and lead coordinator for the final North American Sales team roll out

2650 Pilgrim Court

I was the first new hire at Stratapult after the company was consolidated with Inmar. As Inside Sales I was responsible for finding new business, eventually my position extended to include business development and CRM training and support.

Education record

Certification, Project Management

Should complete classes for certification by 6/2012

Bachelor Of Arts (B.A.), Communication And Media Studies