Deborah Vargas Email and Phone Number

Manage UAT of quarterly releases and delivery of bank’s applications and front-end system upgrades. Some of these applications include: TellerInsight, BankerInsight, Teller Capture, UCM Teller Connect, Automated Dispute Manager, and PACE releases.• Gather requirements documentation, and develop test cases accordingly. • Report status and review defects with development, retesting changes until all bugs are resolved. • JIRA sprint and defect management in an agile environment.• Collect Test Evidence.• Maintain the SharePoint project site for proper record keeping.• Manage to sudden shifts in target dates and priorities based on branch needs, emergency releases, and changes in technology.• Coordinate monthly testing of Microsoft patches, Edge, Chrome, Adobe and Java updates.• Write release memos, and track trending topics for updating branch procedure documents and job aids.

• Assist with UAT and bank wide rollout of Salesforce and Numerated Loan Direct initiatives.• Track to project timelines ensuring systems were tested and ready for branch deployment.• Review test results with QA, Project Managers and assign test scripts appropriately• Represent branch user to create new process increasing productivity and customer engagement.

This system rollout was a new process for submitting fraud cases and customer disputes. There were many flavors of each scenario to test and validate.• Assess software bugs and compile findings with suggested resolutions for development team members.• Organize workload of manual testing among team members. • Meet with developers and product owners to discuss new product features and intended functionality.

• Partnered with Value Momentum (3rd party QA team) for test preparation, test planning and script writing of newly built front-end application.• Review, edit and approve over 5000 scripts per requirements• Track out of scope items and assign to subsequent releases.• Serve as subject matter expert for current banker systemRole in Teller Capture roll out:- Assisted UAT by testing code changes, documenting defects, retesting fixes delivered, and completing a full regression test before every code release to production- Researched escalations from the Branch Support Helpline to identify system issues and 'weed' out user errors- Reported system issues to Help DeskRole in Branch Support Helpline:- Responsible for providing policy and procedure guidance to over 500 branches.- Addressed wide variety of issues, including researching out of balance transactions, PC or software troubleshooting, walking users through new system workflows.- Served as subject matter expert for the new scanning software that impacted how teller work was processed and how cash drawers were balanced.- Provided support to branches for new process, coaching them through complicated transactions, as well as collaborating with other back office departments to resolve branch errors.

Responsible for testing multiple branch systems.• Led branch support team ‘hotline’, comprised of 15+ subject matter experts, during two acquisitions. Serving as an internal call center to provide guidance on operational policies, procedures, and system balancing, troubleshooting, issue escalation, etc.• Held system training and demo sessions for acquired branches. • Test changes scheduled in quarterly releases for branch systems.• Complete full regression during each release cycle, and emergency releases. • Test all Microsoft, Edge, Chrome, Adobe, and Java patches before deployment • Research and recreate issues in tickets escalated to development from the help desk.

As a branch supervisor, I was recruited to serve as subject matter expert for branches during roll out of new scanning software, impacting how teller work was processed and balanced. Proved successful working within tight deadlines in a fast-paced atmosphere• Worked internal hotline to support over 500 branches during roll out.• Coach staff through transactions and collaborated with other departments to resolve branch errors.• Test codes changes, document defects, full regression tests before every code release to production.