Deborah Webster Email & Phone Number

Walnut Creek, Ca

Pleasant Hill, California

Instructor for 18 students, ages ranging from 4 to 64 years old. Member of the Canadian Royal Conservatory, with which I have guided students through the Level Examination program.

Pleasanton, California

Continuing the implementation of the software management plan. Enhancing process for software discovery recognition and license reconciliation.

Walnut Creek, Ca

Provided critical process flow analysis, documentation, and training for process improvement measures implemented by the POS UAT Team. This includes the centralization of POS UAT and the development of the new Project Portfolio Management Team functionality. Developed Portfolio Management Team Task Tracker tool. Migrated the team’s Project Portfolio Tracker from spreadsheets into a central Oracle database, thereby greatly improving office efficiency and data quality. Automated weekly and release-based metrics used for quality and team performance improvements. Developed new KPI metrics for 2014 and 2015 analysis.

Pleasanton, Ca

Developed the Software Management Plan for Kaiser Permanente Health Foundation and Kaiser Hospitals. Defined processes, communications, and data flow for all aspects of software management, across all functional groups associated with the processing, management, or usage of software. Established current “AS-IS” status, completed gap analysis and improvement point initiatives to implement the Plan over a 5-year period. Implemented centralized license pool management processes to maintain constant license compliance and cost avoidance (reduction of over-spending) for various software titles. Established new data repository of software procurement transactions, software contracts, software package identifications and discovered installation data. Implemented software portfolio risk metrics practices, based on newly-developed data repository. Defined workflows and process definitions for the Remedy Service Catalog Software Deployment Request tool. Systems include HP Asset Manager, Remedy Service Catalog, BigFix/Tivoli Endpoint Manager Software Usage Analytics (TEMSUA) discovery tool, plus additional tools developed in MS-Access and SQL Server.

Start-up of Specialty Chocolate Fudge company as an adjunct to my IT Management repertoire.

IT Asset Manager/Business Unit Leader (Oct 2006 – Aug 2009): Leadership responsibilities: Budget and resource management, supervising and mentoring team of 6 in career development and cross-training; analysis, development, implementation, and continuous quality review of procurement and asset management procedures. Business responsibilities: Supply chain management, inventory control, contract management, software license management, data flow processing and quality control of requisition, procurement, asset, and software compliance databases, configuration standards management and new model review and implementation, asset management and procurement tool selection and development, consulting, training, and mentoring of cross-department processes and data sharing, plus providing analysis and reports (KPIs) to Directors for strategic planning and cost savings/cost avoidance effectiveness. Accomplishments: the development of Peregrine/HP AssetCenter tool implemented to manage MWH Americas IT assets for 3200 employees nationwide, analysis and documentation of all data processing and transaction procedures performed by the ITAM Business Unit, and global consolidation of hardware and software contracts held by MWH Global subsidiaries, thus maximizing volume-spend and increasing discount thresholds as well as facilitating global standards. Contracts consolidations include Dell (ICA), Microsoft (from various Select contracts to single Enterprise), Adobe (CLP), and Symantec. Also accomplished: Implementation of the software license redeployment program, implementation, customer training, and maintenance of the web-based IT requisition tool (VantagePoint), implementation of printer/copier consolidation and equipment redeployment program, and continuous cost-savings of $1.03 million annually as a result of strategic contract and vendor management, surplus management and redeployment, and procedural modifications aimed to maximize efficiencies and cost-avoidances.

Established Software management Plan for MWH Americas, including procurement and contract management practices, vendor management and pricing/terms negotiations, and compliance and internal audit definitions and procedures. Formed a tight liaison with Europe and Asia-Pacific Asset Managers for contracts consolidation, standard procedure development, and knowledge sharing. Implemented software compliance practices to meet requirements for Microsoft and Adobe contracts and BSA guidelines, which included the building and maintenance of a software installations database reliant on software discovery tools, and matching it against software license data for real-time software compliance status reporting.

Responsible for implementation of IT procurement procedures, as this discipline was transferred from the Corporate Procurement Department to the IT Department. Managed vendors, established and implemented procurement procedures for the new IT Asset Management group. Designed, managed the development of, and implemented the web-based IT requisition prototype tool (ITREQS) for MWHA. Trained procurement specialists in computer management, including vendor monitoring, inventory/stock management, and facilitating the implementation of new model configurations which required liaison with vendors (road map monitoring, pricing, and delivery dates), working with configurations manager for specs and testing schedule, and liaising with internal customers for new model descriptions and deployment schedule. Established standard reporting and data posting of asset status and other customer reports, as well as analytical and Known-Performance-Indicator (KPI) reports for managerial review. Performed focused analysis for lease versus purchase decisions, lease term length modifications, shipping and distribution procedures, software support terms and upgrade requirements, and warranty coverage requirements.

Bachelors Of Arts

M.A. Candidate