Debora Munger Email & Phone Number

United States

Developed, delivered, and maintained technical documentation to support the Veterans Affairs (VA) Cloud Operations and Migration Services (COMS) program for migrating new and legacy VA applications and services to cloud computing and continuous improvement of VA's IT infrastructure. Sole team Technical Writer/Editor. Engaged team members and subject matter experts to obtain and verify content for publication. Prepared and delivered documentation on schedule using the applicable standards and guidelines. Maintained the content of the COMS SharePoint site to include publishing meeting agendas and notes, program documentation, and other document repositories as assigned. Maintained the content of the COMS SharePoint site to include publishing meeting agenda and notes, program documentation, and other document repositories as assigned. Performed technical editing and ensured 508 compliances on all deliverables. Compiled, prepared, and delivered Weekly Action Report.

Fairfax, Va

Responsible for the management/administration for all of the knowledge base tools used by the Enterprise Service Desk (ESD) for the Department of Veterans Affairs staff and its customers. Responsible for providing daily support to the ESD based upon the current Knowledge Management Process, Policies and Standard Operating Procedures. Maintain, manage, and review knowledge based documents in varying formats. Work with Subject Matter Experts to verify the documents are not only functional, but meet the standards provided by the clients. Generate various business intelligence reports for mining knowledge document related information. Reports are customized in Business Intelligence (BI) with specific query filters and then exported into Excel. Metrics reporting. Lead knowledge manager for developing and updating Standard Operating Procedures (SOPs).

Santa Ana, Ca

Responsible for the management/administration for all of the knowledge base tools used by the National Service Desk (NSD) staff and its customers. Responsible for providing daily support to the NSD based upon the current Knowledge Management Process, Policies and Standard Operating Procedures. Maintain, manage, and review knowledge based documents in varying formats. Work with Subject Matter Experts to verify the documents are not only functional, but meet the standards provided by the clients.

Georgetown, Tx

Prepared Operation and Maintenance Manual for the trailer mounted Dual Mast Crane. Worked with engineers and equipment to create content.

Austin, Texas Area

Receives, prepares and lists merchandise. Calculates shipping costs. Packages and ships merchandise. Responds to customer questions and provides feedback. Maintains inventory control spreadsheet.

Austin, Texas Area

Created data sheets and application notes for state-of-the-art parallel processor. Worked with sales and marketing teams to determine documentation requirements and with engineering to create the content.

Austin, Texas Area

Consulted on a proposal effort for the technical manual and training portion of the Navy Request For Proposal (RFP). Advised on the requirements and solutions. Interfaced with the customer on questions and answers. Determined bid to be submitted for the technical manual and training effort.

Delivered complete and diverse range of technical publications services as sole writer/training developer at Austin campus. Researched and documented highly technical subjects. Provided clear, concise and well received operator procedures, maintenance procedures, installation procedures, training procedures and more. Performed validation and verification on all manuals and training material. Enabled continual company growth and revenue generation via top tier provision of documentation services. ♦ Served as entire technical publications department for Austin branch of global defense, security and aerospace firm.♦ Retained in firm following layoff of all other technical writers and trainers, indicating top levels of skill and professionalism.♦ Delivered highly technical aerospace and military technical manuals in concise, clear and user friendly style.♦ Maintained flawless record of project delivery on time and on budget.

Built and led talented staff of technical writers, illustrators, training developers and trainers. Delivered full range of publications management services, including hiring, training, planning, assigning, directing work, appraising performance, rewarding/disciplining employees, addressing complaints and resolving issues. ♦ Managed team of 12 writers, illustrators, training developers and trainers to top levels of performance.♦ Rose to management position from previous contracting role, indicating high levels of professionalism and achievement.♦ Deftly managed multiple simultaneous projects, including requirements, contracts, statements of work, timelines, updates, customer interface and more.♦ Achieved 100% on time and on budget delivery of all team projects.