Debora Nelli Braojos Email and Phone Number

Varejo

- Gestão Emocional nas Organizações - CEB Cultivating Emotional Balance : Ensino Einstein- Meditação- Saúde e Bem-Estar - Ayurveda : Escola Yoga Brahma Vidyalaya- Yoga: IEPY- Cerâmica - Muita ARTE- Constelação Familiar: Instituto Koziner

• Management of the Reverse Logistics chain, responsible for the consumer, the environment and brand integrity;• Restructuring of the area and introduction of participatory management involving the team in training and integration events; implementing greater autonomy, increasing individual responsibility, operational efficiency and expanding partnerships; • Creation of indicators, controls, strategies, individual and managerial reports to promote clear goals and a team aligned with company objectives; • Preparation of post-sale terms to be included in commercial contracts, adapting sales returns to established policies and reducing total return costs: Brazil rose to the number one position in terms of product returns out of 47 subsidiaries; • Development and implementation of defective products sales processes, managing sales orders, price definition and logistics control;• Replacement and contraction of suppliers, negotiation and renovation of contracts and participatory management via Service Level Agreements (SLA), aiming to improve quality and increase efficiency; this resulted in a reduction of operating costs by 15% in 2012;• Significant improvements in inventory management, efficiency planning and a reduction of the levels of Obsoleteness (-1%) and Aging (-5%) and an increase in the level of Precision (+98%); • Management of the logistics providers (DHL and McIane) for the storage and transportation of products on a national level, including the transfers from the production units in Manaus and Campinas to the distribution centers in Greater Sao Paulo.

• Development and implantation of the field-screening processes at distribution centers and retail points of sale, acting preventatively through technical inspection, classification of defects, generation of failure rates, identification of products, process improvements and opportunities for cost reduction (DOA/DAP).• Implantation of advanced repair centers for the re-manufacturing of products whose quality is assured by the manufacturer and commercialization in special channels.

• Creation and development of a reverse logistics area with support to the end user, retailers and distributors, substituting or compensating the value of the item, and returning products not meeting the specifications and adequate use conditions, thereby promoting customer satisfaction and brand integrity; • Developing and ensuring adequacy of processes and full participation in the implantation of systems (SAP, GRMS, BI, WMS, TMS), leading a team of key users, minimizing risk, guaranteeing functionality of the new systems and managing the processes;• Management of the entire returns process chain.

• Daily monitoring of the returns requests, invoicing, credit approvals and customer relations;• Bookkeeping and invoice monitoring in the SAP system;• Responsible for inventory and product final destination processing.

• Participated in projects to create new tariffs, monitoring the other Santander agencies and the competition, creating explanatory manuals and conducting operations during the merge of the Banespa and Santander systems; was also responsible for homologation