• Master in Science Communication with enphasis on visitor studies and inclusion.• Marketing professional with experience in leading Brazilian companies in the segments: Telecommunications (Oi, MCI/Embratel), Oil & Gas (Petrobras), Logistics (DB TRANS) and Financial (Credicard, Banco Real).• Incentive and loyalty programs development, launch and management for customers Oi and Michelin (Valuenet Incentive Solutions).• Skilled to facilitate relationship with customers having renewed contracts for a new year term for Petrobras and OI. • Leader for dsolutions evelopment, meeting strategic objectives and budget;• Experience in DBM and CRM tools plus Gamification.• Experience in Marketing Plan for B2C and B2B and Product Management: positioning, sales arguments, product development and launch (‘Oi Comigo’, ‘Clube 21 de Vantagens’ and ‘Muito Mais 21’);• Worked with quantitative and qualitative market research methodologies (Concept Tests, Piece Test, Creative Tests, Navigability Test, Interviews) and Ibope Net Ratings.• Managed direct, indirect and multifunctional teams.• MS Office Packages, Project, Mind Mapping, CMS, CSS, HTML, Photoshop, Dreamwaver, Siebel, Salesforce, Fielo.• International experience in France from August, 2008 to July, 2009.