Handling recovery on Fraud Accounts for US Consumers Credit Cards.

• Handling B2B calls/email, assisting US Clients and supporting them on SAAS (Software as aService) Platform.• Providing technical help for Clients in maintaining their Events online.• Creation, Editing and Modification of the existing Events online for Clients depending uponthe specific needs and requirements of the Client.• Helping clients with basic HTML and CSS modification on registration website.

• Working with a high power customer service team, catering US Consumer Market for the entireAmerican Express portfolio.• Resolving Customer queries and questions depending upon the situation, ensuring the bestresolution always.• Handling escalation for the entire team.• Managing the Team to reduce and work upon improving their call handling time.• Managing call backs for the entire team.

Provide unparalleled solutions to customers facing any issues with the computer.• Proactively up selling our featured products and packages.• Following zero-error goal & meeting quality and efficiency standards defined by our client.