Dave Bowring Email & Phone Number

South Croydon, London, England

London, United Kingdom

Reported directly to the EMEA Institutional COO and managed a team of 7 with responsibility for the provision of business management support to the 250 staff in the EMEA Institutional Client Business teams (ICB). The business support activities were extremely varied and included; project management, co-ordination of regulatory and business change initiatives, creation and delivery of client communications, operational due diligence including operating errors and client complaints, financial forecasting and budgetary support• Experienced operating as ‘Interim COO’ for a 9 month period reporting into the EMEA Head of ICB and the Global COO• Represented ICB in a significant number of regular and ad-hoc steering committees and working groups to ensure that clients’ interests were always at the table• Chaired the joint ICB & Business Operations Working Group with responsibility for carrying out ‘route cause analysis’ on operating errors and client complaints and the implementation of corrective measures to prevent recurrence• Responsibility for the production of the division’s monthly management reporting incorporating the division’s financial results (actuals and forecast) versus budget, commentary on significant sales activity, focussing on key products, and updates on all significant projects/initiatives in which ICB had direct involvement• Involvement in the initial drafting of the division’s Operating plan and regular monthly updates• Significant involvement in developing the ‘Client Experience’ vision for BlackRock. This incorporated ongoing assessment of service delivery using metrics from sources including client complaints, operating errors, internal and external client surveys and direct client feedback • Participated in an external PRAG/IMA working group to review the newly released SORP and presented at the PRAG mid-year conference to communicate the impact on Investment Managers• Held authorised signatory responsibilities

London, United Kingdom

Managed a team of 40 with responsibility for 1,600 Institutional Client relationships, operating as first point of contact for all non-investment related queries, and the provision of direct support to the Account Directors• Lead role in the successful integration of the BlackRock & BGI Client Servicing teams. This was a lengthy and complex programme of work including a resource re-assessment, role alignment, revision of business processes and significant cross training. • Working with external consultants and senior ICB management, played a lead role in defining new tiers of client service offering taking into account size of client, revenue earned and strategic opportunities for new business• Organised, with the support of BlackRock’s Global Consultant Group, and led a series of workshops with key Investment Consultants to align expectations regarding client service and introduced a suite of metrics to evidence ongoing delivery of them• Member of the Institutional Client senior management team and represented BlackRock on ‘G8’ (industry networking forum for the lead Investment Management companies)

London, United Kingdom

Requested by senior management to Head up and address an underperforming Investment Management Reporting team. Over a nine month period, re-structured and retrained team, re-engineered the production process, engaged IT to improve automation and re-built key internal relationships. Successfully addressed the underperformance of the team through an 80% reduction in reporting errors whilst increasing the speed of report delivery by 40%

London, United Kingdom

Continuation of the management responsibilities carried out at MLIM. Additionally took ownership for a team of 6 providing Accounting & Reporting to MLIM’s 1,800 Private Investor Clients and a team of 4 providing the same services to SocGen Asset Management.• Responsible for the annual budgeting of the Client Services team• Implemented and owned SLA’s and KPI’s for all services executed on behalf of MLIM & SocGen• Initiated and participated in fee negotiations for additional services delivered to MLIM• Production of monthly management reporting for review by both BNYM and MLIM senior leadership teams. This included a summary of activity undertaken, statistics on production volumes verses SLA targets and an update on all projects/initiatives being undertaken• Managed a project team responsible for the transfer of Accounting and Reporting onto BNYM’s strategic platform. Included the writing of new business models, review of functional specifications and sign off on all gaps identified and system development requirements• Lead role in planning and co-ordinating the successful TUPE transfer of BNYM’s Client Services team to BlackRock• Member of the International Master Custody senior management group

London, United Kingdom

Managed a team of 48 with responsibility for the valuation reporting, stock and cash reconciliations and performance measurement for 1,500 Institutional Pension Fund Clients• Created an additional 5 person team to complete a gap analysis, write BPR’s and project manage the conversion of Accounting & Reporting from MLIM’s legacy system, to their new strategic platform • Represented MLIM on PRAG and participated in the re-writing of the Accounting & Reporting SORP• Implemented ‘service review group’ meetings with Third party Custodians and represented MLIM on ‘G8’ • Held responsibility for the prioritisation of all MLIM IT spend of up to £10k per item• Lead role in planning and co-ordinating the successful transfer of MLIM’s Client Services team to BNYM

London, United Kingdom

Managed a team of 22 with responsibility for the day to day client servicing and valuation/investment report production for 250 Institutional Pension Fund Clients