Support small business owners in resolving process challenges by building automated solutions utilizing Microsoft products. Perform root cause analysis and provide recommendations on effective and efficient processes that drive measurable results. Execute strategic plans built from desired business outcomes and goals. Train and support implemented solutions.* Recovered $13K in overdue collections by overhauling invoicing process and creating and implementing automated spreadsheets to track and mange AR/AP data and provide continuous insight and visualization reporting.

* Using Salesforce Lightning, interpreted data, analyzed data patterns and created reports dashboard visualizations for broader use.* Acquired data from primary or secondary data sources Identify, analyze, and identify trends or patterns in complex data sets.* Filtered and “cleaned” data by reviewing computer reports, printouts, and performance indicators.* Developed compelling and polished presentations as enablement worksheets for training and program continuation. * Participated in marketing strategy and development including support for product roadmap templates.* Prepared ad hoc data analysis as requested.* Built Marketing campaigns, and campaign hierarchies in Salesforce, approved test leads and 3rd party landing page content, managed department intranet site (Simpplr Software)

* Communicated and collaborated with Development Manager on Salesforce CRM for nonprofits (NPSP) implementation project* Documented User story, pain points, and expectations, and determined business needs.* Cleaned and uploaded data; integrated 3rd party software, solved integration issues; developed, tested, and implemented automations; researched application bugs, responded to customer escalations, performed Salesforce Administrator functions.

* Managed budget, staff, and all operations including oversight of account management and capital improvements.* Responsible for the research, acquisition, development, and training of efficient database solutions for the department* Automated the outdated event scheduling system by collaborating with stakeholders to implement event management/CRM software (Ungerboeck) and public calendar integration.* Solved delayed maintenance issues and created an efficient workflow roadmap by implementing and training staff on operations management software (FacilityDude) to track required daily, monthly, and annual projects.* Communicated business needs and offered insightful recommendations to County commissioners.

* Served as primary point of contact (account manager) for all customer interactions, from inquiry to end-of-event follow-up, including all event scheduling at 100-acre fairgrounds.* Streamlined permitting process by creating Microsoft Access relational database to automate forms for required documents, contracts, staffing needs, and work orders.* Utilized Excel to develop efficient systems for communicating customer needs, and for compiling, analyzing, and tracking data including attendance trends, budget projections, annual expenditures, facility usage statistics, and key performance indicators (NPS metrics).* Worked cross functionally with internal teams to analyze and organize resources, developing a paperless event management system. * As part of a cross-functional, inter-agency team, supported the evaluation and selection of software solutions that met defined requirements and needs.* Trained and directed staff and volunteers on event details and expectations.

Quality Control software programmerMachine software programmerQuality Control InspectorProduction Specialist

Education and training program development managerPersonal growth and development consultantCorporate team building facilitator

Quality Assurance Spec TechnicianISO Standards co-authorCorrective Action and Tracking assistant

Clerical duties including collecting information, reporting data and statistics, meeting management, employee communications

Primary customer service in Retail, Wholesale, Corporate environments including outside service representative, floor sales, head cashier, public department consultant

Employee skills assessmentEmployer needs assessmentJob match coordination