Debra Altizer Email & Phone Number

Worked within SQL Server environment to define data requirements* Compliantly operated in a secured and classified work space* Investigated backend enrollment issues, which led to future completed enrollmentsand increased profits* Assisted in the design and monitoring of new products prior to consumer-release andthen performed research and analysis for deficiencies there after* Responsible for collaborating issues with SharePoint Developers and uploadpertinent information to the SharePoint portal* Defined data requirements and validation information for the customer.* Supported operations for on-line product navigation and participated in programresearch for log-in and upgrade issues* Troubleshot incompatible software platforms (i.e.: Internet Explorer, Firefox,Netscape)* Tasked with developing the most effective options for IT issue monitoring and IThelp desk overflow* Responded to core product (Identity Guard) Web Support emails and resolvedinquiries and concerns accordingly* Troubleshot issues related to consumer information, log-in, website navigation,R&D, and firewalls* Developed flowcharts and procedures to document internal process and procedures

I have 5+ years as an Operations Analyst. I am proficient with all Microsoft Office platforms, including SharePoint, Visio and PowerPoint. I have consistently proven that I have excellent customer service skills, the ability to handle large call and query volumes, and ability to assess and problem solve both client and consumer issues. I am able to collaborate with multiple departments at once, to ensure efficiencies and am proficient with Structure Query Language (SQL) and have fundamental understanding of Unix.

Supported all aspects of veterinarian care including examinations, preparation ofinoculations and surgeries, blood work, kennel care, vaccination and medicalinjections, and blood work* Documented and dispensed pharmaceuticals* Provided superior customer service when advising owners of post-surgicalmedication administration and general care requirementsMrs. Altizer has 5+ years as an Operations Analyst, is proficient with all MicrosoftOffice platforms, including SharePoint, Visio, and PowerPoint. She hasconsistently proven that she has excellent customer service skills, the ability tohandle large call and query volumes, and the talent to assess and problem solveboth client and consumer issues. She is able to collaborate with multiple departmentsat once, to ensure efficiencies, and is proficient with Structure Query Language(SQL) Server and has a fundamental understanding of Unix.

Responsible for the development and execution of CAT5 cable infrastructure plans,including the managing of resources for, and testing of the final product* Performed analysis and testing on new and existing product* Developed plans and performed required work to ensure proper insulation of wiringfor every room of installation* Responsible for maintaining resource logistics and proper amount of supplyinventory

Administrator of IT Help Desk and Coordinator/Manager for schedule and deployment of six highly trained technicians within Government Markets Division Provided technical/software support in Win XP/Win 2K (Microsoft Office 2K, Visio), Win98 and Windows NT environment Provided remote assistance using VNC Created and updated software for laptop and desktop images using PQDI (Ver. 3, 4) for image creation Configured and deployed laptops and desktop computers to end users. Transferred data between machines Supported daily administration and upkeep of Service Request System for end users. Responsible for procurement of all necessary automation resources to support the Government Markets Division Technical troubleshot end user related issues over the telephone as well as in person. Installed department specific software’s utilized in many in-house departments Provided daily maintenance of Service Request System database, inputting and updating tickets

Government Markets – IT/IS); Administrator of IT Help Desk and managed the schedule and deployment ofmultiple highly trained technicians within the Government Markets Division* Provided technical and software support in Win XP/Win 2K (Microsoft Office 2K,Visio), Win98 and Windows NT environment to internal Government ContractsDivision* Provided remote assistance using Virtual Network Computing (VNC)* Created and updated software for software images using PQDI (Version 3 and 4)* Configured and deployed laptops and desktop computers to end users* Responsible for daily administration and maintenance of Service Request System* Accountable for procurement of all necessary automation resources to support theGovernment Markets Division* Tasked with installing in-house department specific software, which includedtransferring data and troubleshot end user software-related issues