Debra Austin Email and Phone Number

Supports company operations by maintaining office systems.• Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.• Inventory management.• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.• Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.• Maintains office's job results by coaching.• Contribute to team’s effort companywide across all departments; identifying customer’s trends to lower inventory by 15%.Customer interface; Quote follow-up, lead follow-up, execution of quotations and invoicing.

Lead Billing & Training - All customer portals.• Multitasking; Phones, high volume of calls & emails, sales support, customer service support, field service support.• Collections - Major House accounts.• Complete knowledge of Service operations; Corrigo Service Support database.• ERP, Excel & Word Processing.• Process accounts and incoming payments in compliance with financial policies and procedures• Perform day to day financial transactions, including verifying, classifying, computing, and recording accounts receivables' data.• Prepare bills and invoices.• Verify / Resolve billing discrepancies.• Facilitate payment of invoices due by sending bill reminders and contacting clients.• Generate financial statements and reports detailing accounts receivable status.Handle complaint issues: collection of all backup data; specific to customer complaint, with the expertise to diffuse any situation expeditiously.

Duties of an enumerator include the following: inquire about a variety of specific information including a person's name, age, religious preference, address and state of residency; gather, record and encode information from a survey.• Get in touch with individuals to be interviewed in their own home or office in person.• Submit completed tasks to a supervisor and discuss developments daily.• Review data gathered from an interview to check if they are complete and accurate.• Help people in filling out the questionnaires; and find and record addresses and households.

Account Management• Managed customer relationships while generating maximum sales and profit of products and services.• Executed all quotations for West Coast.• Customer-facinq site calling; new business development.• Receipt of all incoming orders; including order entry of all orders.• Receipt of all incoming customer's proprietary information, including prints, drawings and gerber files.• Executed all purchase orders.• Managed all logistics for purchase orders.• Managed all late orders with manufacturing factories in China to resolve any issues.• Follow up on all quotations.Inside Sales/Customer Service

Manage all Regional Sales Managers - Four regions of USA, Canada and Mexico.• Management of all distribution channels.• Receipt of all incoming orders, order entry of all orders via, telephone, faxes and emails.• Managed customer relationships while generating maximum sales and profit of products and services.• Maintain and Review of all late and existing orders.• Trade show attendance.• Execution of all sample orders and logistics of all orders.• Weekly meeting with our China based production team.• Responsible for all marketing collaterals: including inventory, reorder and logistics.• Logistics outbound and inbound of tradeshow material.• Execution of quarterly inventory.• Service orders from existing and potential customers; by telephone, faxes and emails.• Managed all RMA company system.• Developed and executed all General Policies and procedures.• Directly working with General Manager, Director of Marketing, Regional Sales Managers

• Service orders from existing and potential new customers; by telephone, faxes and email.• Create quotations with Darnell-Rose Up Costing price model.• Execute sales orders and order entry.• Work closely with President/GM on potential new orders or project quotations.• Multiple location coordination.• Closely coordinated with Material Manager schedule changes and updates for existing orders and delayed orders.• Accomplishing and exceeding monthly or annual targets.• Supporting the distribution communication channel throughout the sales process.• Coordination of outbound logistics; all customers domestic and international.

Assistant and support Sales Support Manager• Administered management of sales backlog & contract review of custom orders.• Management of sales territory, order entry, quotation generation, review of department order entry for verification of accuracy.• Monitored orders placed from time of entry to time of shipping to ensure completeness and timeliness.• Analyzed quarterly outstanding sales quote follow-up.• Administered down payments and any credit related issues.• Generation of reports such as booking, backlog and on-time shipping.• Addressed all shipping issues with shipping department.• Knowledge of shipping domestic and international.• Use of MP System and Sales Force System

Managed customer relationships while generating maximum sales and profit of products and services.• Prospect, identify and qualify potential new customers.• Project Bidding, Strategy, Negotiation, Submittals.• Execute company sales strategy.• Service existing account base.• Serve as a liaison between the outside sales and customer service department.• Prepare reports on daily, weekly, monthly leads and sales.• Direct contact to all distribution channels.• Coordination with production to resolve delivery issues.• Coordination with Engineering Team to resolve/customize all products and services.• Responsible for the invoicing to all customers.• Responsible for all outbound freight domestic and international.• Exceeded targeted sales goals by 8.58%.

Developed and Administered multi million dollar accounts.• Managed all Major House Accounts.• Customer-facing all Major House Accounts• Analyzed decisions on developing, pricing, promoting and distributing product line.• Frontline technical support.• Targeted customer specific solutions.• Evaluated yearly blanket order renewals and contracts, including prices, terms and conditions.• Managed customer relationships while generating maximum sales and profit of products and services.• Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.• Emphasized product features based on analysis of customers' needs.