Debra Ayers Email & Phone Number

Overland Park, Ks, Us

Overland Park, Ks, Us

Lenexa, Kansas, Us

I was initially hired as a mortgage loan processor for a third-party processing company. However, due to slower-than-anticipated business growth, I transitioned to a mortgage title processor role.• Navigated complex loan scenarios involving non-standard documentation or unique borrower situations.• Provided clear and concise communication to borrowers, keeping them informed throughout the loan process.• Collaborated effectively with team members to achieve shared goals and improve overall team performance.• Prioritize tasks and manage a high volume of loan applications with right deadlines.• Meticulously review loan documents for accuracy and completeness.• Ordering mortgage payoffs, requesting lien releases, submitting subos, requesting updated deeds, and more

• Requesting and analyzing caller’s document• Critical thinking and problem solving in various situations with limited information.• Investigating multiple situations• Gathering and inputting data from multiple sources for reporting and tracking trends.• Starting, documenting identity theft cases, and reporting on other forms of fraud. • Responding to telephone calls and understanding customers’ needs for the best possible experience.• Assist team leader/ managers with extra projects investing, documenting, and reporting suspicious activity.

Madison, Wi, Us

• Spearheaded a team of loan officers and their officer’s assistance elevating efficiency through the implementation of a streamlined workflow system.• Trained team members in guidelines and regulations, significantly reducing errors and improving loan approval. • Fostered a culture of continuous improvement by encouraging the adoption of new technologies, resulting in improvement in document processing time.• Conducted weekly pipeline reviews and provided constructive feedback to team members. • Expertly navigated challenging loan scenarios, providing solutions that facilitated the closing of loans that might have otherwise been declined.• • Verifying loan documents including income documents, assets, credit, appraisal, title insurance, and other 3rd party documents are consistent and accurate or possible fraud. • Monitored workflow to meet contracts deadlines without direct supervision.• Analyzing, researching, and updating any inconsistencies or possible fraud.• Analyze all data, documents, and calculate income.• Problem solving • Interpreted policies and regulations while analyzing applications, property specifications and 3rd party documents.

• Verifying loan documents including income documents, assets, credit, appraisal, title insurance, and other 3rd party documents are consistent and accurate or possible fraud / accurate reporting. • Responding to complex situations involving detailed investigation that require unique problem-solving.• Meet weekly meetings with mortgage bankers to discuss pipeline progression and strategy. • Maintain current knowledge, consistent compliance with regulations, bank policies, guidelines, and procedures.• Created step by step procedure guilds.• Collecting missing data or documents • Perform special projects, training, mentoring, and other duties as assigned by management, loan officer, & underwriting.• Monitored workflow to meet contracts deadlines without direct supervision.

Charlotte, Nc, Us

• Develop reports and deliverables to Loan officers.• Provide support to loan officers, management, and underwriter teams by ensuring the timely, judicious, and accurate processing of mortgages.• Analyze and verify borrowers’ income, credit reports, employment histories, property, and appraisals to prepare loan applications for underwriting submittal.• Monitor all documents and verbal commutation for fraud or inconsistencies.• Pipeline management in compliance with government, federal, and state guidelines.• Ensured all files were complete prior to underwriting hand-off and coordinated effectively with all parties involved to ensure smooth on time closings.

Minneapolis, Mn, Us

• Assures compliance with the bank’s regulations, and investor guidelines are met with customer service standards. • Obtain all items necessary for disclosure estimated HUD, preliminary title report, closing protection letter and wire instructions.• Maintains a pipeline of loans and is responsible for the timely and compliant flow of such loans through the process.• Analyzing and reviewing all information/ documents

Troy, Michigan, Us

• Prepared and processes fraud records• Complied with bank, Visa, Master card, and government regulations. • Gathered the information needed for a reasonable investigation to be conducted• Explain how the dispute or fraud possess work Regulation E and/or Regulation Z • Explain about 3rd party letters or anything else that the card holder might need to get or do.• Assist with the training and the advancement of other employees

• Answering phones, made Labels, ordered merchandise, and other administrative functions.• Kept track of financial statements

• Worked with Law Enforcement, DEA, FBI, and defense attorneys to obtain the proper legal demand for the information that was needed to make their case. • Complied with government, state regulations, and laws. • Maintained and prioritized many cases at a time.• Finalize documents and send the evidence to the courthouse. • Assist with one-on-one training.• Also responsible for other duties or projects as assigned by management as needed.

Overland Park, Kansas, Us

• Processor propane gas ordered and payments • Provide professional customer relations• Navigate computers systems • Compiling data for company drivers to utilize in there deliveries and repairs• Present payment plans to customers

Bentonville, Arkansas, Us

• Maintained a high level of customer service to keep the customer happy • Ran the items through computer inventory system• Maintained organized work environment

Tulsa, Oklahoma, Us

• Audit cash registers on a daily basis• Kept items stocked throughout the store on a daily basis• Kept inventory for store products• Built rapport with Law Enforcement customers• Managed store activities independently • Maintained clean environment for customers

Business

Education record