Debra Bengel

Debra Bengel Email and Phone Number

General Manager at Park' N Go @
Debra Bengel's Location
Charlotte, North Carolina, United States, United States
Debra Bengel's Contact Details
About Debra Bengel

Operations management professional focused on new business growth, superior performance, and team development. Creative, decisive and action oriented leader. Sustained performances with record revenue and profit results. Proven history of sales growth, assistant management leadership, and business development for industry leading operations such as Parking Co. of America.Specialties: Management/LeadershipPlanning, organizing & scheduling staff dutiesSales Team Alignment and TrainingHuman ResourceCustomer Relationship ManagementStaff ManagementAccounting/Financial BudgetingP&L ResponsibilityProblem Resolution-Crisis ManagementProcess ManagementCooperative MarketingRetail Sales ExpertStore/Facility TurnaroundCustomer CommunicationsRevenue ProjectionsListening SkillsFlexible-Adapts to changePerformance OptimizationCustomer Service Trainer

Debra Bengel's Current Company Details
Park' N Go

Park' N Go

General Manager at Park' N Go
Debra Bengel Work Experience Details
  • Park' N Go
    General Manager
    Park' N Go Jul 2012 - Present
    Responsible for setting start up budget, staffing, equipment needs, revenue control equipment. Added covered valet parking option with great success.
  • Process Management
    Consultant
    Process Management 2005 - Present
    Helping organizations to improve their performance, primarily through the analysis of existing organizational problems and development of plans for improvement.
  • Park N Fly
    Manager
    Park N Fly Mar 2012 - Jul 2012
    Us
    Park 'N Fly, a BCD Holdings N.V. Company, was founded in 1967 as the first offsite-airport parking company specifically geared toward the business traveler. Today, Park 'N Fly operates 17 facilities in 15 markets nationwide. Additionally, Park 'N Fly offers a network of off-airport parking services at over 60 airports through its internet-based reservation system, the Park 'N Fly Network. Every day, Park 'N Fly's goal is to make customers' lives easier by providing more than just parking. The company makes their lives easier with an array of unique services, including online reservations, car washing & detailing, pet boarding with Pet Paradise Resort®, car maintenance with Jiffy Lube®, car charging stations and valet parking. These service offerings and outstanding customer service make Park 'N Fly a convenient airport parking location where the customer gets more.When it comes to parking at the airport, proximity doesn't equal convenience. Travelers often have to hunt for parking, haul their luggage for miles through a dark parking lot and pay high fees for the "convenience."At Park 'N Fly, we offer More than just parking™ with our great service and convenience. We pick you up at your car in 5 minutes or less and drop you off right at your terminal.It's a lot more for a lot less, with no walking and no hassle. In addition, many of our lots offer special services like car washes, oil changes, pet boarding and much more.Estabished operating procedures and steady work force for newly opened Charlotte facility.
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  • Parking Company Of America
    General Manager
    Parking Company Of America Mar 2005 - Dec 2011
    Evaluate, execute, organize and establish a consistent increase in revenue at all facilities while decreasing overall expenses at each facility. Successfully turned around all three facilities in every measureable area.Acquired RDU project to increase NOI from -117% and implement customer service training, customer experience monitoring, and surveys. This resulted in increasing NOI to +10% within 14 months of utilizing training and assessment of uses and implementations.Improved un-attending exits by 50% by teaching and advising customers and staff of importance, ease and speediness of schedules. Training for both staff and customers led RDU to win recognition of trainings and abilities from other facilities and corporate office. • Assisted in mobile application for smart phones to allow customers online access, ease of loyalty program scan at entrance, and availability to show returning guests location of shuttles as reference point for pickup. Instrumental in brand change in construction, marketing and corporate image. Maintained an orderly system for planning, following through and completion of tasks, which results in the achievement of improving rotation (service time) of airport pickup from 22 minutes to 5.5 minutes with a goal of 5 minutes (the loop total time is timed at 16.5 minutes overall).Within Albuquerque facility, built the operation from negative to positive revenue growth and numbers. Bartered agreement with the University of New Mexico athletic staff and players while traveling for games or recruiting. This resulted in receiving advertisements in various forms including: announcements during baseball, basketball, and football games, jumbo tron and ticker advertisements, paper coupons distributed during games, and sponsorship of games. The Parking Company successfully designed two shuttles to promote the University of New Mexico and staff dressed in University attire to support the UNM Lobo’s during game days.
  • Parking Company Of America
    General Manager
    Parking Company Of America Mar 2005 - Dec 2011
    Responsible for growing revenue, decreasing expenses and increasing employee competencies. Grew facility to the point of overflow by Wednesday each week. Made monthly sales calls to increase market awareness of our service. Created a loyal following of customers.
  • The Haizlip Studio
    Office Manager
    The Haizlip Studio Mar 2004 - Mar 2005
    • Provided various administrative duties with administrative and office management responsibilities including: human resource functions, tax deposits, customer service, document management and filing, reception and phone support, and administrative project management for Haizlip Firm. Conducted all aspects of accounts payable, which included receiving and processing invoices for payment, reconciling vendor statements on a regular and/or monthly basis, following up on outstanding balances with the administration and with numerous vendors, and make adjustments. Developed document word processing and other clerical support including faxing, copying, filing, typed and mailed correspondence.
  • Corporate Express
    Customer Service Manager
    Corporate Express 1999 - 2000
    Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Met customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determined customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improved customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximized customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplished information systems and organization mission by completing related results as needed.
  • Unisource Worldwide, Inc.
    Merchandiser/Product Source
    Unisource Worldwide, Inc. 1995 - 2000
    Developed and maintained industry, product availability, product applications, new products, competitive products, pricing trends and end customer usage knowledge and drew on this knowledge to imporve decision making. Recruited for Task Force on process and procedure improvement and implementation. Managed orders from placement through delivery, controlled special orders. Met with upper management to analyze performance, monitor goal achievement and develop an improvement agenda. Improved vendor relationships which resulted in a better return policy and ease of returns as well as the ability to negotiate payment terms.

Debra Bengel Skills

Customer Satisfaction Customer Service Team Building Negotiation Customer Retention P&l Management Employee Relations Hiring Microsoft Office Change Management Team Leadership Budgeting Process Improvement Accounts Payable Hospitality Leadership Development Property Management Process Development Metrics Revenue Forecasting Demand Forecasting Cost Savings Accounts Receivable Accountability Scheduling Staff Development Staff Mentoring Staff Retention Training And Development Business Transformation Customer Relations Customer Loyalty Increasing Revenue P&l Responsibility Workflow Call Center Business Management Distribution Financial Planning Innovation Kronos Operations Powerpoint Teamwork Vendor Management Hospitality Management Problem Solving Retail Staff Management Listening Skills

Debra Bengel Education Details

  • Shelby State Community College
    Shelby State Community College
    General
  • Memphis School Of Commerce
    Memphis School Of Commerce
    Business Administration

Frequently Asked Questions about Debra Bengel

What company does Debra Bengel work for?

Debra Bengel works for Park' N Go

What is Debra Bengel's role at the current company?

Debra Bengel's current role is General Manager at Park' N Go.

What is Debra Bengel's email address?

Debra Bengel's email address is de****@****.rr.com

What is Debra Bengel's direct phone number?

Debra Bengel's direct phone number is +190129*****

What schools did Debra Bengel attend?

Debra Bengel attended Shelby State Community College, Memphis School Of Commerce.

What are some of Debra Bengel's interests?

Debra Bengel has interest in Social Services, Children, Environment, Human Rights, Animal Welfare.

What skills is Debra Bengel known for?

Debra Bengel has skills like Customer Satisfaction, Customer Service, Team Building, Negotiation, Customer Retention, P&l Management, Employee Relations, Hiring, Microsoft Office, Change Management, Team Leadership, Budgeting.

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