•Provided administrative and clerical support •Compiled, generated and analyzed accurate up-to-date confidential reports and other complex documents used by Department of Health Services (DHS), Center for Medicare and Medicaid Services(CMS), Third Party Administrator (TPA) and internal staff •Ensured compliance of departmental policies and procedures and state and federal regulatory requirements•Assisted in the creation of contractual documents and managing correspondence•Assisted in the creation of credentialing standards to meet regulation requirements•Trained staff on new database computer systems and department procedures. •Created and maintained databases and spreadsheets related to contracting information, including directories, renewal dates, contact information, and mailing lists•Detail oriented, organized and able to handle multiple tasks in a fast-paced environment•Proactively identified areas in need of departmental process improvement

•Processed general bookkeeping functions including accounts payable and accounts receivable•Check figures, postings and documents for correct entry, mathematical accuracy, and proper codes•Excel in 10 key

•Assured excellent customer service by meeting all objectives in a timely manner through written, oral, or face-to-face correspondence•Maintained customer account confidentiality•Troubleshot, resolved problems and handled customers complaints

Coordinator/Instructor for grades 1 - 8 in computer and art classes•Prepared, instructed and evaluated student ‘s work•Computer class lessons were based on Microsoft Word and Excel, Printmaster and keyboarding skills programs•Organized the annual art fair