Accountable for the timely and accurate scoring of over 7 million annual exams administered on behalf of the College Board’s SAT Suite of assessments (SAT, PSAT/NMSQT, PSAT8/9). Oversee end-to-end management of SAT/PSAT scoring operations including resource planning, scheduling, budgeting, risk mitigation, operations and change management. Defined, collaborated and executed scope of work, timetable and workplan for product portfolio. Responsible for expense management, cost estimation, forecasting and monitoring of budgets including project revenue, expenses, and cost savings associated with product portfolio.

Successfully lead the solution and implementation of operationalizing the scrambling of test forms across the SAT Suite of Assessments to combat over-the-shoulder cheating on test day. Responsible for ensuring the product features are in agreement with the customer needs and validating the operational requirements are considered and addressed as part of the development and implementation effort.

• Deep knowledge of the SAT Suite of Assessments product with extensive experience in publications demand planning, inventory management, test and non-test production, assessment development, logistics, systems and capabilities, and services for students with disabilities• Proven track record of optimizing existing operations to increase quality, decrease and/or avoid costs, while minimizing risk and increasing transparency• Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals• Expert organizational communicator, exceling in identifying and defining stakeholder needs, planning, scope management, creative problem solving, keen ability to resolve issues across multiple functional areas, and ensuring the continuous alignment of technology to satisfy business and customer needs• High work capacity with ability mange extremely complex and critical workResponsible for defining and assembling, budgeting and executing the test publications scope of work across all programs within the SAT Suite of Assessments. Solution and oversee the implementation of all test related change requests ensuring alignment and compliance from impacted functional areas. Accountable for publication print volumes and inventory management for test and non-test publications. Business translator across AD, IT, Publications, Logistics and Supply chain ensuring business needs and demands are understood and aligned across the value chain.

Developed and executed the SAT Non-Test Publications Plan and transformed it into the gold source document for non-test publications. Oversaw and managed the work of the publications team ensuring adherence to publication schedules, creation of BOMs and execution of mailings. Established standards for calculating publication print volumes and mechanisms to better monitor inventory.

NASD Series 6 and 63 licenses• Provided high quality service to client base of high-net-worth shareholders with total assets exceeding $500M• Built client relationships, addressed financial and investment concerns, answered product questions and informed clients of suitable product options, identified and resolved problems quickly• Independently identified, researched, and resolved complex and sensitive client problems• Served as technical expert and resource for all client facing departments• Analyzed and communicated trends and provided improvement recommendations to management on a consistent basis

Responded to client requests regarding fund and account information, legal requirements, processing procedures, and general investment needs. Strong knowledge of Vanguard funds; financial markets; and relevant regulatory, legal, and tax issues; asset allocation models; and retirement programs.