Answering customer's calls and fulfilling their order requests, staff training, managing the call centre and all aspects of staffing and training. Figure reporting and day to day problem solving. Ensuring the Sales office runs smoothly and efficiently. On call for evening and weekend warehouse staff. Organising all samples for field sales and customer requests. All aspects of administration including accurate data entry an important part of the role. Liaising with the warehouse, accounts, purchasing and logistics teams. Some cold calling but not a major part of the position. Annual customer feedback. End of day procedures ensuring all areas have correct invoices, collection notes, weights, sample requests. Bringing in new customers who we are nominated suppliers for. ACCORD sales system used alongside Microsoft office products including - Outlook, Excel and WordAchievements: An active member of the Health and Safety Committee and Company first aider. Rejuvenation of non ordering customers through warm calling.Excellent customer service skillsHelped grow sales to achieve daily and weekly targetsProblem solvingDaily and weekly report generation for DirectorsLiaising with all levels within the businessManaging paperwork efficiently and effectively

All aspects of office administration inc., filing, photocopying faxing, answering the telephone and general queries. Main duties include booking local community halls for customers, liaising with caretakers, hall managers, and Slough Borough Council. Also for accounts and quotations, enquiries into Slough Community Leisure's other services, public liability insurance, maintaining good customer relations. Ensuring terms and conditions are met and organising refunds of deposits for all bookings. Also responsible for booking outdoor parks for funfairs, dog shows and religious events. Also for ensuring all company and teams policies and procedures updated. Achievements: Trained on the reception to be able to cover at a moment's notice as well as covering evening shifts. NVQ Level 2 Customer Service. Trained on Scuba, Artifax and Torex booking systems.Managing paperwork efficiently and effectivelyPerformed all duties with a high degree of accuracyAchieved consistently high results of satisfaction

Responsibilities: All aspects of retail management, banking, deliveries, security, copy centre, merchandising, stock levels, payroll, transfers, customer service. Achievements: Customer service standards improved, achieved store target on a regular basis. Previous work includes Retail Management/Deputy management for the past 5 years. Before this I was a housewife and mother.

All aspects of retail management, banking, deliveries, security, copy centre, merchandising, stock levels, payroll, transfers, customer service. Achievements: Customer service standards improved, achieved store target on a regular basis. High Customer service skillsPrevious work includes Retail Management/Deputy management for the previous 5 years. Before this I was a housewife and mother.