Excellent leadership, delegation, and communication skills, with a drive to meet business goals, charity objectives and a strong understanding of customer service.Good with monitoring and evaluating the services the charity provides and ensuring they are up to standard.Innovative mindset to come up with creative solutions and implement new ideasI have excellent interpersonal skills and a good understanding of customer serviceAble to train, supervise, delegate and co-ordinate tasks to staffOutstanding clerical skills as well as people skills; for manging files, records, and other word processing-related tasks