Debra Copeland O'Connell Email and Phone Number

Manage the region for consulting implementation services at a rapidly growing software company. Supervise a team of 10 Consultants, Principals and Engagement Managers, set expectations and goals, provide coaching and feedback, and develop training plans for their development. Oversaw projects in region and actively managed smaller ones including economics, status reports and project plans. Strategize with Account Managers on prospective and current customers to drive new licenses, additional services revenue and maintain high level of customer satisfaction. Escalate concerns and triage customer issues. Develop implementation estimates and created proposals for OneStream Services independent and joint partner projects.

Partner with Business Development Managers to identify areas of growth within new or existing customers to expand the footprint of Oracle Hyperion on-premises and cloud EPM products. Present applications and technology in small group, brown bag and webinar settings. Assess implementation requirements and author estimates and proposals. Discuss product range, positioning and use, and develop solutions in the form of prototypes and custom demonstrations of the suite. Teach product “bootcamp” training to employees and external customers.

Presales Liaison between account managers, outside partners, product development and support for platform that includes social monitoring, reporting, business intelligence, predictive modelling and advanced analytics. Develop and present clear and engaging product demonstrations that articulate the tangible business benefits of the Decisyon 360 platform and solutions. Wrote concise scripts and created videos for prospective partners and customers to learn tangible benefits and value proposition. Assist in all phases of platform selection process and assessing implementation requirements.

Expert assigned to solve reporting challenges, manage products consolidation, analyze worldwide data, work on multiple projects at once and eliminate need for outside consultants.