Debra S Cullen, Pmp Email & Phone Number

United States

Webster, Ny

Responsible for oversight of the steady state global service delivery of support for all Linux and Solaris servers (~2,600) to a global Fortune 200 client. (~$18M per year contract - Linux/Solaris made up roughly half). Primary face to the client for delivery issues and escalations. Implemented processes and procedure and inspected for compliance of Incident, Problem, Root Cause Analysis, Service Level Agreement, Vulnerability, Patch and Change Management.

Webster, Ny

Responsible for planning and support of the transition of Xerox Midrange services from the incumbent to Atos. The initial TCV $80M. Responsible to ensure the service delivery teams were fully aware and prepared to support all aspects of the contract and met or exceeded all Service Level Agreements. Over 200 global Atos ITO resources were dedicated to the account.

Webster, Ny

Responsible for Global Service Delivery of Citrix, SharePoint, Instant Messaging, Authentication, Federation, Grid Authentication and Identity Management. Developed and deployed processes for the teams to follows for Incident, Problem and Change Management and inspected for compliance. Providing oversight of daily operations, the P&L, project status, SLA compliance and mentoring of the Team Leads and PMs.

Rochester, New York

Oversight of projects for the Symantec Account in support of acquisitions. Work with the Project Managers, HP and Symantec Leaders, and Vendors to help ensure the program and project commitments were delivered on time, within budget, and as agreed to. One project was T&M with 135 resources providing support from 5 continents.Managed HP internal projects for a number of account to integrate the EDS financial systems into HP's COMPASS system.

Rochester, Ny

Managed all aspects of the multi-million-dollar Global IT Production Support contract for 280+ Xerox applications. Served as the primary face to the customer and escalation point. Trained and mentored eleven Project Managers in India. Deployed processes and procedures and inspected for compliance.

Rochester, New York Area

Managed all aspects of the service delivery life cycle for Application development in support of the Marketing & Sales (MCKB, Sales Management Process, DSSP, Adhoc Reporting) organization supported by a Global EDS team of up to 21 system engineers (US and India). The client focal point with responsible for managing the requirements determination, design, development, testing, deployment and operations support. Tracked and monitored plan, resource leveling, risks and issues. Communicated… Show more Managed all aspects of the service delivery life cycle for Application development in support of the Marketing & Sales (MCKB, Sales Management Process, DSSP, Adhoc Reporting) organization supported by a Global EDS team of up to 21 system engineers (US and India). The client focal point with responsible for managing the requirements determination, design, development, testing, deployment and operations support. Tracked and monitored plan, resource leveling, risks and issues. Communicated project status to the client. Was a PM Mentor in the Global Project Management Excellence program and the mentee did receive his PMP certification. Show less

Associate Of Arts And Sciences - Aas, Data Processing

Bachelor'S Degree - Incomplete, Management Information Systems