Debra Cunningham Email & Phone Number

St. Helens, England, United Kingdom

Lead, manage, motivate, and develop teams to enable provision of high-quality services.Lead on the development of the service, including supporting the organisations digital strategy and to ensure that customer and stakeholder feedback shapes service delivery. Collaborate with other Managers and Team across the business to implement Every Contact Counts.

Liverpool, England, United Kingdom

Manage the company’s Scheduling teams by providing a customer support function for all workstreams and activities. Ensuring good communication and liaison with customers, facilitating appointments, organising works for operational staff and acting as a conduit for the smooth delivery of activities. Support the delivery of the organisations ‘Customer.

St Helens, Merseyside, United Kingdom

Overall responsibility for the provision of high performance, value for money, support services within HMS.Providing coaching, training and development for team in support of a robust and reliable service and to promote continuous improvement.To continually assess, review and improve ways of working to ensure efficient and effective service delivery.To.

St. Helens

Management of a planning and scheduling department of 22 heads including 2 Supervisors.Responsible for the planning of work for Responsive Repairs working to various SLA's.Responsible for the planning of work for Gas & Electric servicing and emergency breakdown working to various SLA's Responsible for the planning of work for Void Properties, Capital.

Warrington, United Kingdom

After finishing my role at Iceland Foods, I went back to College to study for my Diploma in HR Management whilst I looked for my next role. I also volunteered with various charities helping people who were returning to work after long career breaks to write CV's, apply for jobs and prepare for interviews which I found very enjoyable.

Deeside

Managed an 85 seat Contact Centre with 115 heads including 6 Team Leaders.Designed and delivered an engagement programme across departments to improve engagement.Managed the recruitment of backfill and seasonal staff, re-writing the recruitment strategy.Supported training and induction of all Team Leaders and their professional development.Coached and.

After being made redundant I decided to broaden my knowledge of HR and study for a HR qualification. Throughout my career, I was always interested in the HR policies and practises that I worked with and felt a sense of achievement when I had to manage the reduction of my department

Warrington

Managed a multi-million-pound payment collection department for a leading Utilities Company, 30 heads plus 2 Team Managers.Managed various Financial Service teams in the mortgage lending, life assurance sector, 60 heads plus 4 Team Managers.Devised and successfully implemented multi-skilling programme across the department delivering cost savings through.

Warrington

Managed incoming mail and document scanning department on behalf of the United Utilities client and various Financial Services/Public Sector clients. (60 heads including 4 Team Managers).Ensured all contractual SLA’s were managed in line with individual contracts.Managed the TUPE transfer of the document scanning team back to the United Utilities.

Warrington, United Kingdom

Managed Credit Control and Fraud teams, (45 heads plus 3 Team Managers). Ensuring cash collected in line with terms and conditions.Managed back office finance function for customer ordering, including payment processing and refunds via card, cheque and Gift vouchers. (90 heads, plus 6 Team Managers)Managed Fraud weighting system ensuring chargebacks were.

Warrington, United Kingdom

Responsible for a £500 million Corporate Debt ledger for Gift Vouchers and Business to Business. (100 heads plus 8 Team Managers)Developed and implemented the Marks and Spencer Direct Credit Policy.Reduced debtor days from 110 days to the agreed policy level of 28 days via a structured debt collection programme and by introducing robust terms and.