Debra Danner Email & Phone Number

Omaha

• Receive new applications, analyst and process those applications, complete health interviews.
• Receive, prep and assemble documents.
• Receive, analyst and process medical records requests.
• Communicate effectively with customers and internal/external business partners by phone, email, etc.
• Meet deadlines and department standards of performance.

Omaha, Nebraska

Greater Omaha Area

Bellevue, NE

• Responsible for New Hire Onboarding. Manage New Hires until released from Training.
• Side by Side Monitoring of OJT Agents
• Responsible for reviewing all documentation requests to determine if updates are required
• Coordinate with Project Managers regarding updates.
• Quality Assurance on all agents to confirm ticket accuracy.
• Testing of new systems to determine errors in programming to be repaired.

Greater Omaha Area

• Resolve customer questions related to program guidelines.
• Review member benefits, advise of claims process, review claims for errors
• Maintains liaison to other departments for resolution.

Greater Omaha Area

• Resolve customer questions related to program guidelines.
• Review member benefits, advise of claims process, review claims for errors
• Maintains liaison to other departments for resolution.
• Proficient in Microsoft Office Suite Applications

Greater Omaha Area

• Resolve customer questions related to program guidelines.
• Process credit card upgrade applications
• Maintains liaison to other departments for resolution.
• Proficient in Microsoft Office Suite Applications

Plattsmouth NE

• Supervise the classroom while teacher is in dialogue with literacy or math coach.
• Supervise students on the playground before school, after school and during lunch and recess.
• Perform clerical work including copying, grading papers, preparing bulletin boards, etc.
• Monitor independent work by students in the classroom.

Greater Omaha Area

• Develop relevant procedures for preparing business reports.
• Create and process quality and workforce reports in a timely fashion.
• Complete analysis of reports and provide findings to management personnel.
• Create and maintain efficient systems for recording data and producing relevant documentation.
• Facilitate employees in the use of these systems, preparing reports and utilizing report data.
• Monitor to confirm employees are in compliance with the rules and regulations including HIPAA.

Greater Omaha Area

• Develop relevant procedures for preparing business reports.
• Create and process quality and workforce reports in a timely fashion.
• Complete analysis of reports and provide findings to management personnel.
• Create and maintain efficient systems for recording data and producing relevant documentation.
• Facilitate employees in the use of these systems, preparing reports and utilizing report data.
• Monitor to confirm employees are in compliance with the rules and regulations including HIPAA.

Greater Omaha Area

• Manage a team of Quality Assurance Analysts to confirm process understanding.
• Manage a team of Facilitators to allow for employee success.
• Develop relevant procedures for preparing business reports.
• Create and process quality and workforce reports in a timely fashion.
• Complete analysis of reports and provide findings to management personnel.
• Create and maintain efficient systems for recording data and producing relevant documentation.

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities, 3.2

Graduated 12/14/2013 with Associates in Arts specializing in Education

Associate Of Arts - Aa, Education, 3.4

Received Associates in Education 1 year after receiving my Associates in Liberal Arts